Intuit Customer Success Enablement Manager 

United States, Georgia, Atlanta 

84204195

Your impact will be direct and measurable—you will help shape how CSMs engage, problem-solve, and build relationships. Through structured coaching, real-time feedback, and tailored training, you will empower them to deliver best-in-class experiences and drive tangible business success for our customers. If you thrive on seeing others grow, have a deep understanding of customer success best practices, and are excited about making a meaningful difference in how we serve customers, we’d love to have you on board.

• Provide one-on-one coaching, feedback, and training to CSMs to enhance customer interactions, technical expertise, and problem-solving skills.
• Develop and deliver structured training programs and workshops to improve product knowledge and customer engagement strategies tailored to mid-market business needs.
• Monitor key performance indicators (KPIs) for CSMs, identifying areas for improvement and implementing performance enhancement initiatives.
• Act as a subject matter expert on Intuit Enterprise Suite (IES), ensuring CSMs understand and effectively communicate its multi-entity capabilities, AI-powered insights, complex revenue recognition, and automation features that are essential for mid-market clients.
• Partner with CSM Managers and Leadership to align coaching strategies with company objectives and customer needs.
• Foster a culture of continuous learning, sharing best practices and innovative approaches to drive customer success in industries with complex supply chains and service operations.
• Support customer escalations as needed, ensuring a seamless resolution process and driving customer satisfaction.

• 5+ years of experience in customer success, account management, or a related coaching role, preferably in mid-market B2B industries.
• Strong background in mentoring, coaching, or training teams in a customer-facing environment.
• Expertise in SaaS platforms, preferably financial management or enterprise software solutions like IES.
• Excellent communication and leadership skills, with the ability to inspire and develop team members.
• Strong analytical mindset with the ability to interpret performance metrics and develop improvement strategies.
• Ability to work cross-functionally with sales, support, and product teams to enhance the customer experience.
• Experience in change management and driving adoption of new processes and technologies.