F5 Customer Success Manager 

United States, Washington, Seattle 

448519168

• Build and maintain strong relationships with a portfolio of customers, ensuring they achieve their desired business outcomes.

• Develop a deep understanding of our solutions to guide customers through adoption, usage, and optimization.

• Monitor customer health and engagement, identifying opportunities to improve adoption, mitigate risk, and drive retention.

• Conduct regular check-ins and business reviews to communicate value, share insights, and align on goals.

• Collaborate cross-functionally with internal teams (Sales, Support, Product, and Marketing) to advocate for customer needs and ensure a seamless experience.

• Identify and support renewal and expansion opportunities by demonstrating the ongoing value of our solutions.

• Capture and share customer feedback to help improve products, services, and processes.

• Contribute to the continuous improvement of Customer Success programs and best practices.

• Experience in a customer-facing role (Customer Success, Account Management, or Consulting), ideally within a SaaS or technology environment.

• Strong communication andrelationship-buildingskills with a customer-first mindset.

• Ability to quickly learn and articulate technical concepts to both technical and non-technical audiences.

• Proven success managing multiple priorities and driving measurable results for customers.

• Experience presenting business reviews or customer success plans to executive stakeholders.

• Analytical, data-driven approach to understanding customer health and identifying growth opportunities.

• Collaborative team player who thrives in a fast-paced, evolving environment.

• Bachelor’s degree in Business, Computer Science, or a related field (or equivalent practical experience).

• 3+ years of experience in a customer-facing role within a SaaS, cloud, or technology company.

• Passion for customer success and continuous improvement.

• Excellent communication and problem-solving skills.

• Ability to travel up to 10% as needed.

• Proficiency in English required; additional languages are a plus.

The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.