Staff Compliance Homologation Specialist jobs at Tesla in Netherlands, Amsterdam

• Produce trade-in vehicle valuations (Tesla and non-Tesla) across EMEA, with a focus on specific specialized countries and markets
• Review market indicator data, vehicle history and vehicle condition to appraise the value of trade-in vehicles in keeping with current Tesla valuation strategies and provide upwards feedback on any emerging trends
• Accurately record valuations and track inventory using Tesla’s internal system
• Develop strong relationships with cross functional business partners (Sales, Delivery) to create an exceptional customer experience
• Lead and support training initiatives to ensure field sales teams understand trade-in processes
• Support field teams in resolving customer questions and concerns
• Develop an understanding of Used Vehicle pricing in specific markets and become an expert in these markets, as well as supporting with Used Tesla internal pricing by following all internal pricing and valuation procedures and processes in a compliant way

• Customer Service: Experience in providing excellent customer service in a fast-paced environment. Automotive experience preferred
• Communication: Excellent communication skills and ability to establish and maintain strong working relationships with both internal stakeholders and customers, as well as the ability to communicate, read and write effectively in English
• Team Player: Ability to thrive in a team-based environment and achieve common goals
• Multitasking: Effectively handle multiple priorities, organize workload, and meet deadlines
• Market Adaptability: Excellent English skills required; knowledge of Arabic, Hebrew, Turkish or Czech is an advantage
• IT Know-how: Good knowledge of MS Office, experience with CRM a plus good knowledge and experience with reporting systems and/or excel
• License & Certificates: Must have had a valid driver’s license for minimum of 2 years

As a Used Car Finance Operations Specialist for Tesla, you will shape and deliver strategies to market previously owned Tesla products and manage our vehicle trade-in business in EMEA. You work both on Accounts Receivable (AR) and Accounts Payable (AP) side. Your role involves transaction posting for all wholesaled Tesla and non-Tesla cars, daily cash collection and reconciliation, ownership of document reporting and process flow, and providing weekly accounts receivable updates to upper management. You will track and resolve outstanding payment issues and generate timely weekly aging reports. Additionally, you will manage correct and timely payments for acquired cars and track received vehicles against payments.

• Manage large AR collections with multiple vendors across EMEA, ensuring accurate weekly aging reports and timely payment processing
• Perform daily follow-ups on aging AR items and handle wholesale billing and vendor communications
• Audit trade-in transactions, escalate issues, and align teams on errors and best practices to expedite fund collection
• Oversee payments for acquired used cars, including invoice checks, payment requests, tracking, and vehicle release coordination
• Prepare and maintain reports and dashboards, ensuring data accuracy and accessibility
• Address accounting, tax, and refund team requests by proposing and implementing solutions for repetitive issues
• Identify and implement process adjustments to enhance efficiency and improve collection outcomes

• Experience in accounts receivable, preferably within the automotive industry, with exposure to the used car business as an asset, and in operations, analytics, or project management
• Degree in Accounting or Finance, with strong knowledge of general accounting principles or comparable work experience
• Superior attention to detail and advanced proficiency in Excel, ensuring accuracy under tight deadlines in a fast-paced environment
• Analytical skills to leverage data for decision-making, coupled with adaptability to frequent changes and flexible schedules
• Effective communication skills, strong organizational abilities, and a hands-on approach to problem-solving

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 6am – 22:00pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual English and Arabic speaker.
• Legal right to work in the location of the role

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual English and German speaker. Any additional European languages plus Turkey or Hebrew would be beneficial.
• Legal right to work in the location of the role

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 6am – 22:00pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual English and Arabic speaker.
• Legal right to work in the location of the role

In the position of a staff software engineer you will oversee a team of developers and ensure that each is delivering the highest quality. You will focus on building the best software products for our employee experience (HR) operations, intended for the European market. By optimizing and extending our existing applications, you will leverage state-of-the-art technologies and contribute to a high-performing and scalable system. It is an exciting and demanding position that requires multitasking, prioritizing, and working in an extremely fast-moving, collaborative environment. Because you are working on urgent, immediate changes, you have excellent problem-solving skills, the ability to interpret data and identify improvements in the given context.

• Collaborate with other cross-functional teams such as product managers, quality engineers and release engineers to own your solution from start to deployment.
• Provide improvement recommendations that are based on best practices and industry standards, continuously monitor the latest trends to inform current decisions
• Be the team's point of contact for technical decisions and remove obstacles
• Handle multiple projects and tasks in parallel.
• In addition to ongoing projects, you are responsible for tackling urgent problems that require immediate action.
• Able to communicate and collaborate with domain experts from different disciplines.
• The ability to handle multiple projects and tasks in parallel.
• Communicative and operational skills and the ability to work with many stakeholders.
• Investigate root cause of failures to drive continual improvement.
• Continually learn, set, teach, apply software best practices, tools, and technologies.

• At least six years of experience in latest backend web stack: NET core, C#, and Angular or React.
• Proven experience in being a tech lead for a minimum of five years
• Excellent knowledge of RESTful web services and web applications.
• Strong experience with stream- and event processing frameworks, i.e., Kafka, RabbitMQ, or ActiveMQ
• Excellent knowledge of SQL and NoSQL databases, i.e., MongoDB, MySQL, or MSSQL
• Must be proficient user in Jira, Confluence and Git.
• Have experience with building scalable- and distributed systems
• Experience with HR, payroll, and time tracking operations and systems is a plus.
• Some degree of flexibility is desired as different teams work in different time zones.
• Mastering the English language in both written and verbal form is required.

• Diagnose: You will evaluate, diagnose, review and resolve the needs of customers
• Root Cause Analysis: The time you will spend on one or multiple related customer cases will vary. You will work together with the Service centers to capture learnings from previous roadside incidents in an effort to streamline and prioritize roadside cases to reduce the costs of towing/rental cars and offer smoother interactions for our customers
• Represent: You will be Tesla’s voice for escalations and complex issues – in this way you are the representative of our brand, mission and products
• Communicate: You will handle customer concerns with professionalism, urgency and escalate matters that require senior management concurrence in a timely manner to line management
• Decision Making: You define the right course of action on a customer by customer case. You will make the right decision based on cost, speed, safety and customer experience
• Administer: As part of a data-driven company, you will use our Customer Relationship Management software and other tools to keep an accurate record of support cases and communications

• Customer-centric: You have a background within customer service environment and you love to deliver an excellent customer experience
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• A multi-tasker: You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage stressful situations and multiple work streams at once to offer the best experience to existing and future customers
• Flexible: You thrive collaborating closely in diverse teams and people. You can work between 32-40 hours per week and commit to shifts between 7am – 11:30pm and occasional night shifts, including working on weekends and bank holidays
• An excellent communicator: we are looking for a bilingual English and German speaker. Any additional European languages plus Turkey or Hebrew would be beneficial.
• Legal right to work in the location of the role