Business Unit Strategy Analyst jobs at Salesforce in Brazil, São Paulo

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Posting Statement

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• Some of the things you’ll be doing include:

  • Work with the program manager and cross-functional teams to build strategic targets to identify and generate new business opportunities.

  • Meet or exceed strategic goals and committed targets by engaging with qualified leads and enabling the next step in the sales cycle.

  • With consultative engagement, you will qualify opportunities by understanding business challenges while also educating them on the value of our product

  • Complete detailed research within targeted accounts to identify key contacts and critical account information.

  • Identify and target strategic new prospects that were not identified by marketing that would accelerate territory growth.

  • Select and engage with prospects that are identified through marketing efforts

  • Become a guide in sales prospecting platforms and tools.

  • Use identified customer challenges to prescribe relevant campaigns and events to drive engagement.

  • Develop outstanding customer service relationships with prospects.

  • Self-audit activity to ensure accuracy and to enable improvement.

  • Proactively learn Salesforce's products, driven products, and market knowledge via the website, online webinars, and other marketing information.

  • Update lead status and all prospect interactions in CRM application daily

  • Become an expert with sales enablement tools.

  Who you are...

  • 1‐2 years experience in business development, sales, or related field Experience with lead qualification at all levels within organizations – managers, directors, VPs, and executives. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.).

  • Energy and Creativity. Ability to work in a high-energy, fast‐paced sales environment.

  • You think out-of-the-box and wow people with your exciting angles and quality work.

  • Tools. Proficient with standard corporate efficiency tools.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and

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Posting Statement

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We view our

While working in the Sales Strategy & Operations department at Salesforce, the candidate will better learn how to:

• Support our business units with ongoing data analysis and recommendations to structure and solve complex business problems

• Drive improvements in our sales process and coverage model through scalable analytics.

• Work cross-functionally to establish reporting and process standards.

• Assist in developing and delivering presentations for senior executives and inform decisions on a daily basis.

• Communicate effectively with all audiences, in a structured manner.

• Assist the business through each stage of the fiscal year planning cycle.

• Take part in key strategic initiatives to transform and shape the business for delivering growth.

REQUIRED SKILLS

• 3+ years of previous experience in a sales strategy & operations environment, management consultancy, high growth technology companies, or in a comparable environment that requires business acumen combined with analytical skills and strong work ethic.

• Strong data analysis and logical reasoning skills with experience analyzing complex datasets using Excel, Google sheets, Tableau or SQL (or equivalents).

• Solid problem-solving skills : Demonstrated ability to structure complex problems, conduct data-driven analysis, and develop recommendations.

• Ability to balance priorities and work efficiently in a fast paced environment.

• Comfort with ambiguous, ever-changing situations.

• Demonstrated Entrepreneurial drive: "get things done" attitude to achieve goals in a fast-paced environment, and autonomy.

• Fluent in English and Spanish .

Experience will be evaluated based on alignment to the core proficiencies for the role (e.g. extracurricular leadership roles, volunteer work, etc.).

BENEFITS & PERKS

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

• Volunteer opportunities and participation in our 1:1:1 model for giving back to the community

• For more details, visit

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Responsibilities Include:

• Respond to process & policy questions and effectively communicate requirements to AEs.
• Assist Sales Team in quoting
• Assist AEs in addressing customer satisfaction inquires related to contracts, invoices and product issues, through account research and feedback.
• Perform calculations as required, related to contract value, contract replacement, order replacement, utilization true up and overage scenarios
• Ability to analyze information, identify key factors, and assess potential impacts related to exception approvals.
• Responsible for managing queue based cases within Omnichannel and redirecting cases to appropriate teams as necessary.
• Partner with internal Pricing, Revenue Recognition and Legal teams on contract issues, and provide guidance and assistance during contract negotiations in order to ensure proper revenue recognition and operational feasibility.
• Share best practices with team members to enhance the quality and efficiency of business processes and maintain the knowledge base.
• Training of new team members.
• Actively participate in User Acceptance Testing, as well as other ad hoc projects.
• Ensure compliance with all company policies as well as SOX (Sarbanes Oxley) compliance.
• Models professionalism and demonstrates a set of behaviors and characteristics that reflect a high standard of work ethic, integrity, respect, and accountability.
• Ensure all approval requests have been properly documented in accordance to Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA.

Required Skills/Experience:

• 2+ years customer order management, sales operations, or sales/customer support experience
• Contract structuring and Commission Calculation experience

Desired Skills/Experience:

• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Demonstrated participation in process improvement initiatives and/or project management experience
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
• Extreme attention to detail
• Ability to clearly articulate case resolutions and actions required by Account Executives
• Able to use Microsoft suite of tools effectively
• Salesforce CRM experience a plus
• Demonstrated initiative
• Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution
• Ability to work independently

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If you require assistance due to a disability applying for open positions please submit a request via this.

Posting Statement

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Responsibilities

• Lead business systems analysis and process design of internal initiatives representing LCA business functions.
• Identify, analyze and document business requirements, processes and use cases.
• Collaborate with cross-functional teams to align on scope, objectives, requirements and architectural design approach of AI-enabled solutions.
• Drive innovative design concepts and documentation of future-state processes, architectural approach and business/system requirements.
• Hands-on design, development and implementation of AI-driven Salesforce platform and 3rd party application solutions, partnering with IT, Tech & Products and other teams where applicable to align on design approach, architecture, roadmaps and release schedules.
• Enable our LCA community on AI/agentic platform solutions, providing working prototypes, demos, education and awareness as products become available internally and for general release (GA).
• Leverage data to drive insightful analysis that enables the execution of LCA business objectives and AI-driven operational efficiencies.
• Document operational processes, procedures, technical and functional specifications.

Required Skills/Experience

• Experience in business analysis, process and technical design.
• Proven Salesforce Platform hands-on configuration experience (required), including meaningful experience with ServiceCloud, SalesCloud, DataCloud, Einstein/Agentforce, Experience Cloud, Slack, Tableau, Mulesoft and Org level administration
• Demonstrated experience in data analysis, including proficiency with Salesforce Reports and Dashboards (required), and experience with Tableau CRM, Tableau Cloud), Data Cloud, Snowflake and/or similar tools.
• Experience in software development lifecycle and release management concepts and best practices
• Experience in projectleadership/managementand agile scrum methodology.
• Salesforce Sys Admin (required) and other Salesforce platform certifications (desired).
• Customer-centric to build positive working relationships with business partners, teams and stakeholders.
• Self-starter and results oriented with a passion for learning and being curious.
• Proficiency in writing and speaking in English; able to convey message clearly and communicate at all levels.
• Growth mindset with positive, open thinking for an AI-enabled future; ability to flex easily with change
• 5-7+ years of experience in business analysis, process design and specifically Salesforce platform configuration.
• 2-3+ years of Salesforce system administration experience and building apps on the Salesforce platform.

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Posting Statement