Salesforce Sales/Contract Analyst 

Brazil, São Paulo, São Paulo 

745878327

Job Category

Job Details

Responsibilities Include:

• Respond to process & policy questions and effectively communicate requirements to AEs.
• Assist Sales Team in quoting
• Assist AEs in addressing customer satisfaction inquires related to contracts, invoices and product issues, through account research and feedback.
• Perform calculations as required, related to contract value, contract replacement, order replacement, utilization true up and overage scenarios
• Ability to analyze information, identify key factors, and assess potential impacts related to exception approvals.
• Responsible for managing queue based cases within Omnichannel and redirecting cases to appropriate teams as necessary.
• Partner with internal Pricing, Revenue Recognition and Legal teams on contract issues, and provide guidance and assistance during contract negotiations in order to ensure proper revenue recognition and operational feasibility.
• Share best practices with team members to enhance the quality and efficiency of business processes and maintain the knowledge base.
• Training of new team members.
• Actively participate in User Acceptance Testing, as well as other ad hoc projects.
• Ensure compliance with all company policies as well as SOX (Sarbanes Oxley) compliance.
• Models professionalism and demonstrates a set of behaviors and characteristics that reflect a high standard of work ethic, integrity, respect, and accountability.
• Ensure all approval requests have been properly documented in accordance to Sales Operations processes, escalated to the appropriate approval level, and resolved within SLA.

Required Skills/Experience:

• 2+ years customer order management, sales operations, or sales/customer support experience
• Contract structuring and Commission Calculation experience

Desired Skills/Experience:

• Excellent interpersonal skills; ability to articulate verbally and written, willingness to appropriately debate difficult issues; ability to think quickly
• Demonstrated participation in process improvement initiatives and/or project management experience
• Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines where adaptability is imperative
• Ability to understand broader business and financial issues, juggle multiple projects and tasks, and to work with deadlines and in a fast paced environment
• Extreme attention to detail
• Ability to clearly articulate case resolutions and actions required by Account Executives
• Able to use Microsoft suite of tools effectively
• Salesforce CRM experience a plus
• Demonstrated initiative
• Ability to analyze problems quickly and seek out solutions to achieve optimum outcomes in case resolution
• Ability to work independently

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