Help Desk Specialist jobs at Rapyd in Israel

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Responsibilities

• Provide IT support to users across multi-region environments and global teams.
• Manage users and permissions for cloud-based products.
• Deploy, support, and master the latest technologies.
• Handle onboarding and offboarding processes.
• Manage company computers and peripheral equipment.
• Administer and maintain business applications and systems.

• Minimum 2 years of experience as a Helpdesk Specialist in a cloud-based environment.
• Hands-on experience with Apple device MDM solutions such as Jamf, JumpCloud, or Kandji.
• Hands-on experience with Google Workspace (G Suite).
• Service-oriented, patient, and able to work independently.
• Fast learner with a proactive attitude.
• Solid understanding of computer systems, with experience installing and maintaining peripheral equipment.
• Knowledge of Atlassian products – an advantage.
• Basic scripting skills (PowerShell, Bash, or Python) – an advantage.
• Fluent in English.
• Good understanding of cloud environments – an advantage.

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Working with cutting-edge technologies like Python, Node.js, and AWS, you will build innovative, low-latency, and highly available systems that form the core of our business. In this role, you will be instrumental in shaping our technical architecture and driving excellence in a fast-paced, evolving environment.

Key Responsibilities:

• Architecture & Development: Lead the design and development of robust, scalable, and secure backend systems and APIs, primarily using Python.
• Cloud Infrastructure: Architect, build, and maintain high-scale solutions on modern cloud platforms (specifically AWS) to ensure reliability, scalability, and performance.
• System Performance: Design and implement services optimized for low-latency processing, high availability, and fault tolerance for mission-critical financial applications.
• Technical Leadership: Provide technical leadership and mentorship to junior and mid-level developers, fostering best practices in code quality, testing, and maintainability.
• Product Focus: Develop and enhance Compliance and Risk management products for the Fintech sector, ensuring they meet strict regulatory requirements and industry standards.
• Optimization & Reliability: Take ownership of system performance, scalability, and reliability. Proactively identify and resolve bottlenecks in code and architecture.
• Collaboration: Work closely with cross-functional teams, including frontend developers, DevOps engineers, and product managers, to deliver seamless end-to-end solutions.
• Innovation: Stay current with emerging technologies and industry trends, driving the adoption of new tools and frameworks to solve complex challenges effectively.

• Experience: 5-8 years of professional backend development experience.
• Python Proficiency: Expert-level knowledge of Python and its ecosystem.
• Frameworks: Strong experience with web frameworks such as Django, Flask, Sanic, or FastAPI.
• Cloud Computing: Proven experience designing, deploying, and managing applications on AWS (e.g., EC2, S3, Lambda, RDS, ECS/EKS).
• Databases: Proficiency with both relational (e.g., PostgreSQL, MySQL) and NoSQL (e.g., MongoDB, DynamoDB) databases.
• Architecture: Solid understanding of microservices architecture, RESTful APIs, and event-driven systems.
• Mentorship: Demonstrated ability to mentor and guide other engineers.
• Problem Solving: Excellent analytical and problem-solving skills with a strong sense of ownership.

Preferred Qualifications (Nice to Have)

• Experience with Node.js.
• Previous experience in the Fintech, RegTech (Regulatory Technology), or financial services industry.
• Hands-on experience with containerization technologies like Docker and Kubernetes.

Responsibilities:

• Supporting users in multi-region environments & worldwide teams.
• Managing users and permissions of cloud based products.
• Mastering, deploying and supporting the latest technologies.
• Onboarding and offboarding process.
• Managing computers and peripheral equipment

• At least 2 years experience as a help desk specialist in a cloud-based environment.
• Service-oriented, patience and independent
• Fast learner
• Excellent understanding of computer systems and hands-on experience with installing and maintaining peripheral equipment
• Experience supporting Mac’s
• Fluent English
• Good understanding of cloud environments – advantage
• Familiarity with G suite – advantage
• Basic scripting skills (Powershell, Bash or Python) – advantage

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Responsibilities:

• Lead and manage E2E complex projects in the IT, IS and Security department
• Coordinate and work closely with security teams
• Establish effective relationships with stakeholders, communicate project updates and risks, collaborate with business units to understand their needs.
• Develop and maintain project documentation, prepare reports and department’s statistics.
• Experience in managing projects related to security infrastructure, compliance, risk, GRC, IAM, or cloud security

• Proven experience of 5 years in IT, preferably with a focus on cybersecurity.
• Experience managing complex technology projects including migrations, access and identity management, networking and data protection. )
• Familiarity with security frameworks and standards like SOC 2, ISO 27001, NIST, or PCI-DSS
• Comfortable working with technical teams and security tooling (e.g., SIEMs, IAM platforms, cloud security controls)
• Strong knowledge of project management methodologies and tools.
• Fluent in verbal and written English

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At Rapyd, you’ll be the welcoming face and daily anchor of life on our management floor in Israel. You will hold a variety of responsibilities, such as providing consistent operational support and creating the best service experience for our guests, partners, and employees. You will create and maintain a pleasant work environment, ensuring high levels of organizational and execution effectiveness.

Responsibilities:

• Provide ongoing executive reception services with a high level of professionalism
• Ensure the management team’s work environment is consistently well-maintained and fully functional
• Support the coordination and execution of workplace and facility-related needs for the executive team
• Provide hands-on support for day-to-day executive needs
• Collaborate closely with the Workplace Administration team and the CEO’s Personal Assistant

• Experience as an hospitality / facilities administration in the High tech industry
• Customer/service-oriented and pleasant with excellent interpersonal skills
• Self-starter with a Can Do approach and strong team player
• Experience with spreadsheets in MS Office and/or Google Suite – preference for Google Suite
• Smooth English – verbal and written

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As a Global Talent Acquisition Specialist you will be responsible for:

• Lead end-to-end hiring efforts across various departments, locally and globally.
• Conduct comprehensive HR interviews.
• Collaborate with stakeholders to identify hiring needs, strategize recruitment plans, and ensure successful outcomes.
• Source top-tier candidates creatively through multiple channels and maintain a strong talent pipeline.
• Ensure an outstanding candidate experience from initial contact to final decision in our recruitment process.
• Utilize data-driven insights to identify meaningful patterns, informing successful decision-making in recruitment and onboarding activities.
• Contribute actively to the enhancement of our talent and hiring processes.

• 5+ years of experience recruiting end-to-end in start up hi-tech companies
• Experience in sourcing and building pipelines
• Proven experience in in-depth behavioral interviews
• Excellent verbal and written communication skills in English
• Motivated and independent with a can-do attitude!

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As a Workplace Administration at Rapyd, you will be the face of daily life at our office in Israel. You will hold a variety of responsibilities, such as providing consistent operational support and creating the best service experience for our guests, partners, and employees. You will create and maintain a pleasant work environment, ensuring high levels of organizational and execution effectiveness.

Core Responsibilities:

• Facilities management: making sure our Workplace environment is well maintained.
• Ensure high levels of operational services are delivered and met with our KPIs standards.
• Responsible for ongoing office operation services.
• Assist with coordinating and producing company events and employee experience initiatives.
• Responsible for operational monthly reports.
• Maintaining company service App and portal.
• Working closely with service providers.

• At least +2 years of experience as an hospitality / facilities administration in the High tech industry
• Customer/service-oriented and pleasant with excellent interpersonal skills
• Self-starter with a Can Do approach and Strong team player.
• Experience with spreadsheets in MS Office and/or Google Suite – preference for Google Suite
• Ability to work under pressure (Organized and multitasker)
• Availability for a full-time position on-site
• Fluent English – verbal and written