ORCA Security Help Desk Specialist 

Israel, Tel-Aviv District, Tel-Aviv 

428106956

Highlights

• High-growth: Over the past six years, we’ve consistently achieved milestones that take other companies a decade or more. During this time, we’ve significantly grown our employee base, expanded our customer reach, and rapidly advanced our product capabilities.
• Disruptive innovation: Our founders saw that traditional security didn’t work for the cloud—so they set out to carve a new path. We’re relentless pioneers who invented agentless technology and continue to be the most comprehensive and innovative cloud security company.
• Well-capitalized: With a valuation of $1.8 billion, Orca is a cybersecurity unicorn dominating the cloud security space. We’re backed by an impressive team of investors such as Capital G, ICONIQ, GGV, and SVCI, a syndicate of CISOs who invest their own money after conducting their due diligence.
• Respectful and transparent culture: Our executives pride themselves on being accessible to everyone and believe in sharing knowledge with the employees. Each employee has a place in shaping the future of our industry

• Serve as the first point of contact for IT support via slack, email, ticketing system or in office.
• Diagnose and resolve Level 1 and Level 2 technical issues related to hardware, software, networks, and user accounts.
• Provide support for Windows/macOS operating systems, Jumpcloud IDP, Google workspace, Slack, Jira, and common business applications.
• Assist users with troubleshooting Wi-Fi, printers, and email issues (Gmail).
• Onboard and Offboard employees, hardware and software.
• Create and maintain detailed documentation of technical issues and resolutions.
• Escalate unresolved technical problems to higher-level IT teams when necessary.
• Support onboarding and offboarding of employees, including user account setup and access provisioning.
• Maintain and update IT asset inventory and documentation.
• Follow IT policies, security protocols, and compliance requirements.
• Educate users on IT best practices and provide training when needed.

• At least 2 years of experience in IT helpdesk or technical support roles.
• Strong troubleshooting skills for Windows/macOS, Google Workspace, and networking fundamentals.
• Experience with device management, user management, and access controls using a corporate IDP and MDM
• Familiarity with ticketing systems (Jira Service Management).
• Basic knowledge of networking concepts such as DNS, DHCP, and VPN.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and in a team environment.
• Strong attention to detail and documentation skills.
• High English proficiency

• IT certifications such as CompTIA A+, ITIL Foundation, IT products and cloud certifications.
• Knowledge of security best practices and endpoint protection tools.
• Experience supporting enterprise applications and cloud platforms.

• Google Workspace administration
• IDP: JumpCloud or similar (OKTA, Azure, etc)
• MDM:Jumpcloud or similar (JAMF, Kandji, Azure, etc)
• Slack
• Atlassian (Jira,Confluence)
• Zoom