Rapyd Customer Support Specialist - Student Position 

Israel 

103708876

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As a Customer Support Specialist, you will be responsible for:

• Providing direct technical and operational support to customers via phone, email and chat
• Responding to customer inquiries and resolving customer issues in a timely and professional manner
• Support both internal teams and customers by responding to events and various technical issues in real-time
• Identifying and escalating more complex issues to higher-level technical support or engineering teams
• Direct communication with worldwide partners
• Tracking the events until problems are resolved, contacting the relevant factors in the organization as needed

• At least 3 semesters (1.5 years) left until graduation
• At least 1 year experience of working in a customer-oriented environment
• Excellent written and verbal communication skills in English
• Excellent troubleshooting skills and ability to work well under pressure
• Being able to work in a fast-paced environment, multitask and meet tight deadlines
• Commitment is required for a minimum of 3 shifts per week, including one night shift, and the availability to work 24/7 shifts, including weekends, nights, and holidays
• Knowledge in working with APIs, HTTP requests, etc. – Advantage
• Experience in Customer Support Similar positions – Advantage