Global-e Chargeback Specialist – Student Position 

Israel 

752971256

Responsibilities:

• Conduct thorough investigations across different payment providers to identify trends and root causes of disputes
• Collect and analyze data on dispute volumes, reasons, and outcomes to generate actionable insights
• Build and maintain an operational chargeback data center to ensure accurate tracking and reporting
• Review and respond to chargebacks and retrieval reports using a data-driven approach
• Develop and implement efficient processes to improve dispute resolution success rates
• Ensure data accuracy, consistency, and availability for analysis and reporting
• Collaborate with teams including Fraud, Customer Service, and Finance to prepare effective dispute responses

• Availability for a minimum of 3 days per week – Must
• High proficiency in English – Must
• Proven experience with Excel – Must
• Proficiency in SQL – Big advantage
• Previous experience in chargeback handling – Big advantage
• A team player who is organized, motivated, and capable of working independently when necessary