Business Support Specialist jobs at Monday in United States, New York
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8 jobs found
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Monday Customer Experience Retention Specialist United States, New York, New York
Deliver Exceptional Customer Support and Drive Retention: Engage with customers through both inbound tickets and targeted outreach across chat, email, phone calls and video . You’ll balance effective, high-quality service...
Lead the Online Strategy & BPO teams - Manage managers and team members. Workforce Planning & Scheduling - Ensure optimal staffing levels for efficiency and cost control, align hiring and...
Act as a primary point of contact to sales, customer success, and partners. Resolve/elevate all internal system-related issues, such as Salesforce. Create processes/policies where applicable. Document and maintain all processes...
Perform in-depth troubleshooting and handle the most complex client inquiries via our main support channels. Manage and solve assigned cases by providing the best support solution given the client needs....
Proactively own and implement the region-specific marketing plan for customer acquisition and expansion. All about the customer: focused on understanding what really creates value for the customer and aligning the...
Build strong relationships with our clients to understand their needs and ensure their success with monday.com. Serve as the main point of contact and liaison between clients and the rest...
Analyze complex data sets independently, identify key insights, and translate them into actionable recommendations. Create and maintain dashboards to track performance, monitor KPIs, and communicate insights to the team through...
Deliver Exceptional Customer Support and Drive Retention: Engage with customers through both inbound tickets and targeted outreach across chat, email, phone calls and video . You’ll balance effective, high-quality service...
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