Champion our security value proposition by supporting pre- and post-sale processes with prospects, customers and partners.
Manage the completion of security questionnaires, legal exhibits and strategic calls within SLAs - balancing accuracy, timeliness and stakeholder expectations.
Own and maintain security documentation and internal knowledge bases, including whitepapers, FAQs, and other collateral that supports scalable communication of our security posture.
Equip client-facing teams by leading security onboarding sessions, and delivering ongoing training for Sales, SEs, CSG, and Partners (and other groups as needed).
Support RFPs and large deal cycles, ensuring security requirements are met with confidence and clarity.
Represent the Security team in customer-facing meetings - translating technical language of security, R&D and product teams, addressing concerns, providing insights and acting as a trusted expert.
Support managing third-party risk management, helping evaluate and oversee vendor relationships from the security perspective.
Strategic Project Work:
Lead initiatives that bring the GRC team’s vision to life - whether it's streamlining internal processes or improving external-facing assets.
Drive continuous improvement by contributing to our internal policies, standards, and workflows - keeping them aligned with evolving best practices.
Collaborate with Product teams to address security gaps or concerns in large account opportunities.
Your Experience & Skills
3+ years of experience in information security within client-facing roles (e.g. tech support, sales engineering or customer success), ideally supporting enterprise customers with complex security expectations within a SaaS environment.
Expertise with security certifications such SOC 2 and ISO 27001, with a clear understanding of how to apply frameworks to meet business and customer needs.
Executive-level communication skills - you know how to manage expectations, build trust, and hold productive conversations with senior customer stakeholders.
Skilled at bridging technical and non-technical teams, aligning everyone around shared security goals. Strong grasp of enterprise security needs, with the ability to translate complex concepts into clear, actionable plans for a variety of audiences.
Independent and proactive, you can take ownership of your work from start to finish - balancing priorities and managing your time effectively.
A true team player - humble, empathetic, and committed to helping others succeed.
Strong analytical and problem-solving abilities, with a keen attention to detail.
Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
Excellent written and verbal communication in English, with a focus on clarity, empathy, and influence.