Monday Customer Experience Retention Specialist 

United States, New York, New York 

484532394

What You’ll Do

• Drive Retention Initiatives : Actively engage with customers to help them achieve their goals and maximize the value they derive from monday.com.
• Leverage Insights : Use machine learning models, predictive analytics, and customer data to identify trends, opportunities, and risks that impact retention.
• Deliver Personalized Solutions : Design and execute custom training sessions, webinars, office hours, and demos tailored to customer needs.
• Collaborate Across Teams : Work closely with Customer Success Managers, Sales, and Product teams to align on strategies, share insights, and ensure a seamless customer journey.
• Be a Creative Problem Solver : Tackle challenges with innovative thinking and empathy, crafting long-term solutions that enhance customer success.

What We’re Looking For

• 2+ years of experience in a B2B customer success, retention, or account management role (preferred experience with SMB and mid-market customers).
• Strong ability to manage multiple accounts at various stages of the customer lifecycle.
• Comfort with using CRM tools and a data-driven approach to decision-making.
• Fluency in English is a must, with excellent communication skills (written and verbal) to connect with a global customer base.
• Creative mindset with proven problem-solving abilities in dynamic environments.
• Passion for continuous improvement and driving results in a fast-paced environment.

Visa sponsorship for this role is currently not available.