Customer Service Engineer-hsinchu jobs at Kla in Taiwan, Hsinchu

Responsibilities

A successful candidate shall have demonstrated ability in scientific programming with strong working knowledge in computational electromagnetics (field theory) or computational geometry. Knowledge of optical modeling, scatterometry and metrology is abigplus.

Minimum Qualifications

•Ph.D. or master's degree in physics/Math/CS/EE or related fields.

•Strong background in at least one of the following areas: computational physics (electromagnetics preferred), numerical optimization, and computational geometry.

•Knowledge in computational electromagnetic (such as RCWA, FDTD and FEM) would be a plus. Knowledge in computer architecture or parallel computing is a huge plus.

•Excellent mathematical and analytical skills.

•Proficient in C/C++/C# and object-oriented programming.

•Experiences in MATLAB/Python or other algorithm prototyping languages.

•Ability to manage multiple tasks and prioritize work accordingly.

•Good oral and written English skills.

This role is ideal for someone passionate about using software to address system-level challenges and eager to work in a multifaceted, multi-functional environment.

• Learn and understand existing software, and lead software development to achieve the project goals.
• Contribute to ongoing development, testing, and iterative software solutions improvement.
• Collaborated with interdisciplinary teams in the cleanroom environment to support software testing, tackle issues, document investigation findings, and contribute to solution implementation. Perform software issue investigation, root cause analysis.
• Conclude practical solution to address improvement of software reliability, maintainability, and performance. .
• Develop creative solutions to exciting problems rarely found elsewhere, collaborate multi-functionally with hardware, subsystem, system, manufacturing and service teams to deliver integrated solutions.
• Will spend time in cleanroom environments in performing integration and tests (50%)
• Occasional global travel to headquarter for training and supporting engineering projects (10%)

Required skills

• Multidisciplinary background in either Physical science, Mechanical engineering, Computer science, or relevant fields.
• Hands-on experience in problem-solving, demonstrate the ability to analyze and resolve issues in multi-component system involving software, hardware, and optics.
• Practical experience working with precision instrumentation, imaging equipment, or experimental setup in lab or cleanroom environments.
• Skilled in identifying, isolating, and resolving software and hardware issues during bench-level and system-level testing
• Proficient in LabVIEW for crafting and implementing software applications.
• Experience with computer vision or image analysis methodologies.
• Self-motivated with excellent communication and teamwork skills
• Possess high curiosity, be a fast learner, and have the strive to turn ideas into quality production code used in most meaningful applications

• Certified LabVIEW Developer (CLD)
• Experience in one or more programming languages such as python, C++, C#, other than LabVIEW, is a plus.
• Track record of completed team projects for solution connecting hardware and software.
• Hands-on development in semiconductor CAPEX business segment

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years

Qualifications

• Perform installation of semiconductor capital equipment at customer sites locally and worldwide while ensuring the systems meet specified performance specifications.
• Activities during installation includes but not limited to setup, alignment, calibration, troubleshooting, diagnosing and repairing of highly complex capital equipment.
• Understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems related to the assigned system.
• Must successfully complete required and ongoing technical training to acquire a thorough knowledge of company equipment; including installation procedures and the application of diagnostic techniques and practical application of service aids.
• Prepare field service reports and daily passdowns on Installation progress and non-conformances.
• Contribute to post-activity Quality feedback initiative and improvement.
• Execute documented procedures, exercises judgment within defined procedures and recommend changes to existing process and procedures when needed.
• Represent the company to the customer and assumes accountability for customer satisfaction with allinstallation/upgrade-associatedactivities.
• Obtain all necessary international travel documents and manage their personal lives to be ready to travel overseas for extended period
• Manage personal finances to prevent disruption to scheduled activities - even when traveling for extended periods.

Minimum Qualifications

• Bachelor degree in Mechanical or Electrical Engineering or equivalentexperience.
• Knowledgeable in electronics, optics, mechanical, electro-mechanical and electro-optical systems
• Competent with the MS Office suite of applications and have knowledge of computer theory, various operating system software knowledge and networking in a Windows, Unix or Novell environment.
• Strong verbal, written and interpersonal communications skills are required.
• Ability to work in local or remote locations with domestic and international travel for average 60-70%
• Fresh graduate with the right demeanor will also be considered.

Minimum Qualifications

: Develop recipes to model complex optical applications and optimize tool performance.
: Provide escalation support to onsite field service engineers, leading and coordinating remote/local troubleshooting.
Customer Focus: Support beta installations at customer facilities and pay attention to customers’ requirements. Ensure smooth implementation and functionality. Focus mainly on TSMC and potentially other Taiwan based customers.

Travel is required. Worldwide if necessary.

: Bachelor's Degree in Engineering with at least 4 years of industry experience. MS degree in related engineering fields such as optics, materials science, and microelectronics is preferred.
: Experience as a technical specialist or application engineer in high-tech products is advantageous. Matlab/Python experience is a plus.
: Previous experience in product training is beneficial.
: Exceptional organizational, analytical, project management, and self-leadership skills. Excellent problem-solving and analytical abilities.
: Dynamic personality with superb communication and interpersonal skills. Strong inclination towards interacting with people and working effectively with different cultures.y: Proficient in English with excellent communication skills.

Minimum Qualifications

Doctorate (Academic) Degree and 0 years related work experience; Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years

2. Assures operational quality of system equipment. Coordinates actions with customers to minimize down time.

4. Provides guidance and technical assistance to Installation Engineer on installations at customer sites or ondemonstration machines.

Minimum Qualifications

1. Fluency in both Mandarin and English

2. Strong computer skills with Windows base application, Excel / power point, and network function / database related.

3. BS/MS major in Mechanical, Electrical/ Electro-optical, Controlling Engineering, or other Computer-science related fields.

4. Good attitude on learning new technology and willing to take challenge.

5. Experience or knowledge of semiconductor manufacturing process is preferred 6. Must be a strong team player, strong analytical skill and good working habits

7. People-oriented, strong customer service focus and able to work under pressure 8. Must be willing to work in semiconductor clean room environment

Responsibility and Scope

• This is a rare offering for a critical role as a lead system design engineer / project coordinator to work as a direct liaison to KLA headquarters system and program management located in Milpitas Ca in support of leading edge E-beam mask inspection products in RAPID division of KLA
• The candidate is to act as a regional lead and cross-functional coordinator to drive daily activities in the region in direct collaboration with KLA headquarter team located in Milpitas, CA
• The candidate must be effective at leading a team of engineers to achieve program goals
• The candidate shall assess/evaluate risks, and drive projects forward with an eye for critical path
• The candidate shall communicate cross-functionally with a diverse team including engineering, marketing, manufacturing, and service to drive execution
• The candidate shall lead, encourage, empower, and influence team members to achieve excellence in engineering rigor, reliability, usability, and customer focus
• The candidate shall articulate and present execution plans for internal leadership as well as external customers
• The candidate shall resolve inconsistencies between subsystems, conduct trade-off studies, identify high-risk areas, and develop risk mitigation strategies.
• The candidate shall Identify bottlenecks and remove obstacles for the team to focus on value-add activities
• The candidate shall be able hold/host regular daily coordination meetings between functional groups to ensure interdependencies are well understood and documented and daily plans are documented and plans of action are in place for clear and smooth execution
• The candidate shall support roadmap development by detailing upcoming requirement changes and resources required
• The candidate shall drive product or feature introduction. This includes developing system alignment, diagnostics and calibration strategies, training of operations and field personnel, and solving technical issues that may impact product introduction and ramp.
• The candidate shall drive team to resolve system issues at customer site. This will require consistent collaboration with engineers at in both Milpitas and Taiwan to solve issues escalated to engineering: establish root cause, develop plan of action (POA), guide local teams in execution of POA, and document issues and solutions to improve design and/or procedures so that they may be implemented in a standard manner.
• The candidate shall coach design engineers at all levels, across functional groups, and across cultures.
• Will require some regular travel to KLA Milpitas Headquarters (< 25%).
• More frequent travel is expect during initial onboarding the for the first 6 months. Approx 2-3 weeks onsite, every 3 months for the first 6 months of role or until candidate is sufficiently ramped and networked with key stakeholders.

You will be a phenomenal fit for our team if you like:

• To work with pioneering technology with critical impact on semiconductor industry
• To work with passionate people with a diverse set of backgrounds
• To build positive relationships, and develop new skills in a high-tech environment
• To take on sophisticated and ambitious projects and succeed in the marketplace

Preferred Qualifications &Attributes

• Advanced degree in Engineering or Physical Sciences
• 6+ years of industry experience in Engineering and/or Project Management of multidisciplinary products
• Strong background in engineering or the physical sciences with demonstrated analysis and problem solving skills.
• Experience developing metrology for the semiconductor capital equipment or other manufacturing industries.
• Demonstrated ability to analyze and interpret complex system data to lead system architecture definition and develop system requirements.
• Hands-on experience constructing and aligning E-beam systems.
• Ability to communicate effectively to all levels of the division, customers, vendors and across cultures.
• Project management skills (scoping, budgeting, and scheduling).
• Great teammate with strong leadership, critical thinking, communication and analytical skills
• Curiosity and disposition towards learning fast beyond immediate knowledge span
• Track record for leading teams through influence rather than direct reporting line
• Experience in Capital Equipment sectors is a plus (e.g. Semiconductors, Medical Equipment, Robotics)
• Experience with Project Management tools (MS Project, Wrike, Jira, etc)
• PMP or Agile certification is a plus
• Ability to communicate well in both verbal and written English

Minimum Qualifications

Doctorate (Academic) Degree and related work experience of 3 years; Master's Level Degree and related work experience of 6 years; Bachelor's Level Degree and related work experience of 8 years