Security Support Engineer jobs at Ibm in Bulgaria, Sofia
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Company (1)
Job type
Job categories
Job title (1)
Bulgaria
Sofia
50 jobs found
22.01.2025
IBM
IBM Application Development Support Engineer - US Shift Bulgaria, Sofia
Proven experience in Software Development. Demonstrated track record of success in providing technical support, emphasising a focus on customer satisfaction. Troubleshooting capabilities. Hands-on experience in Managing Client expectations/Satisfaction and Problem...
Drive effective communication with customers and partners via phone, chat and case regarding technical issues. Document and track customer cases from start to finish ensuring customer expectations are properly managed...
Provide technical remote support and troubleshooting via multiple pathways including tickets, chat and phone. Assist with problem determination / problem source Identification, define and drive action plans. Collaborate with deeper...
Knowledge of OSI Model, Specifically Layers 1-4. Understanding of Packet capturing, DDoS concepts and troubleshooting. Knowledge of Network protocols: OSPF, RSVP/LDP, RSTP, BGP, TCP/IP, RIP, DNS, VLANs. Hand on experience...
Design and develop a Kubernetes-based GitOps platform for IBM products. Actively engage in all phases of the development process, including architecture, implementation, and product support. Collaborate with public cloud service...
Initial point of contact for resolving customer raised network related voice, email, and web service requests specific to Networking equipment. Provide problem determination / problem source identification for known and...
Products, tooling, systems and frameworks development, enhancement and modernisation. Integration with different internal and external tools and systems. Users support, consultancy, trainings, and troubleshooting. Constant monitoring and optimization of all...
Proven experience in Software Development. Demonstrated track record of success in providing technical support, emphasising a focus on customer satisfaction. Troubleshooting capabilities. Hands-on experience in Managing Client expectations/Satisfaction and Problem...
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