Ai-cognitive Support Engineer - Us Shift jobs at Ibm in Bulgaria, Sofia
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Company (1)
Job type
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Job title (1)
Bulgaria
Sofia
30 jobs found
27.08.2024
IBM
IBM AI-Cognitive Support Engineer - US Shift Bulgaria, Sofia
Act as a point-of-escalation within the AI-Cognitive Support Engineering team for technical issues. Drive effective communication by providing solutions when working with customers to identify and remediate issues concerning services...
Act as a point-of-escalation within the Database Support Engineering team for technical issues during an assigned shift. Help provide solutions when working with customers to identify and remediate issues in...
Perform problem analysis, determination, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Document problem resolution process and procedures. Monitor the IBM Cloud environment to provide...
Providing world class support by performing problem analysis, evaluation, recreation, and resolution of client reported problems. Utilize Blockchain, APIc, IOT, APPConnect. Problem Determination and troubleshooting. Documenting problem resolution process and...
Diagnose and troubleshoot issues reported by IBM Cloud customers. Effectively communicate with customers and partners via phone, chat and case regarding technical issues. Document and track customer cases from start...
Proven experience in Openshift (Red Hat technologies), Kubernetes, containters concept, Linux, Networking concepts. Demonstrated track record of success in providing technical support, emphasizing a focus on customer satisfaction. Hands-on experience...
5+ years’ experience in Project Management, Program Management. Must have excellent verbal and written communications skills. Must be client focused and have good problem solving & decision-making skills. Must have...
Act as a point-of-escalation within the AI-Cognitive Support Engineering team for technical issues. Drive effective communication by providing solutions when working with customers to identify and remediate issues concerning services...
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