Experienced Technical Support Professional German jobs at Honeywell in Romania, Bucharest

As aat Honeywell, in, you will be responsible to ensure the successful fulfilment of all requests regarding the order processing and purchasing activities within the GCC department and adherence to standard procedures and checks in daily activity to provide excellent customer experience.

Key responsibilities:

• Proactive engagement in projects and process transitions within the department.
• Successful, timely accounting and lifecycle maintenance of all orders / contracts / projects in the Honeywell systems.
• Responsible for updating customer accounts: submitting requests in SAP for customer creation/extension/ amendment.
• Responsible for creating / extending materials in SAP operating system.
• Follow-up on approvals for customer creation/extension/ amendment.

Key skills and qualifications:

• Fluent German and English - is a must
• Previous experience is not mandatory - we are open for fresh graduated also :)
• Experience working in a multidisciplinary team.
• Customer-oriented and action-oriented, proactive approach.

We offer:

• Competitive Salary regularly increased based on your performance.
• Enjoy 25 vacation days per year, plus extra days off for life's special events.
• Meal vouchers.
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers).
• Medical Insurance Plan paid by the company.

• JOB ID: HRD258010
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Responsibilities:

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations
• Develop and implement strategies to enhance the overall customer experience and drive customer loyalty
• Collaborate with cross-functional teams to identify and address customer pain points and improve processes
• Analyze customer feedback and data to identify trends and opportunities for improvement
• Monitor and report on key performance indicators related to customer experience

Requirements:

• Minimum of 3 years of experience in customer experience or related field
• Fluent German and English
• Proven track record of building and maintaining strong customer relationships, demonstrated track record of successfully implementing customer experience initiatives
• Knowledge of Excel and ability to analyze data and make data-driven decisions
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Strong leadership and team management skills, excellent communication and interpersonal skills

Our offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Fresh fruit days in the office.

• JOB ID: HRD260944
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

• Be our software expert in Connected products & Software – for commercialbuildings.
  
• Typically productsto support:

  BACnet controllers for heating, cooling and air condition applications, r

  oom controls for temperature, lightning and comfort applications;
  
• BMS supervisor software and web technology solutions, i

  ntegration of Commercial Building Bus-based system;
• Handle quite complextechnical issues from our system integrator partner network and d

  iagnose root cause problems and provide solutions back to our partners
  
• Interface with all internal departments to facilitate and ensure customerissues are properly addressed and m

• You love to help customers and diginto software related details;
  
• You have 1+ years of experiencehandling automation products – electromechanical, automation technical orsimilar;
• English and German written data sheets andelectrical circuit diagrams you understand very well;
  
• You are a “teacher” in the way youcommunicate to other people.

• Competitive Salary regularly increased based on your performance;
  
• Market-leading Sales performance incentive rewarding your individual achievements;
  
• Enjoy 25 vacation days per year, plus extra days off for life's special events
  we provide meal vouchers;
  
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  
• Medical Insurance Plan paid by the company;
  
• Christmas and Easter bonuses;
  
• Recognition & referral bonus programs;
  
• Comprehensive induction, ongoing training and development to set you up for success;
  
• In-house and external learning platforms (Udemy) to continue to expand your skills;
  
• Work experience opportunities to help you grow your career with us;
  
• Global employee networks to help you connect and grow;
  
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
  
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
  
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
  
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
  
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
  
• 3 + 2 hybrid work arrangement to support your work-life balance;
  
• Flexible working hours;
  
• Fresh fruit days in the office.

• JOB ID: req464677
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Key responsibilities:

• Be our software expert in Connected products & Software – for commercial buildings;
• Typically products to support: BACnet controllers for heating, cooling and air condition applications, room controls for temperature, lightning and comfort applications;
• BMS supervisor software and web technology solutions, integration of Commercial Building Bus-based system;
• Handle quite complex technical issues from our system integrator partner network and diagnose root cause problems and provide solutions back to our partners;
• Interface with all internal departments to facilitate and ensure customer issues are properly addressed and manage customer calls and raised tickets in our Salesforce tool.

Key skills and qualifications:

• You love to help customers and dig into software related details;
• You have 1+ years of experience handling automation products – electromechanical, automation technical or similar;
  
• You are a “teacher” in the way you communicate to other people;
  
• English and German written data sheets and electrical circuit diagrams you understand very well.

Our offer:

• Competitive Salary regularly increased based on your performance;
• Market-leading Sales performance incentive rewarding your individual achievements;
• Enjoy 25 vacation days per year, plus extra days off for life's special events we provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
  
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Flexible working hours;
• Fresh fruit days in the office.

• JOB ID: req464678
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

As awithhere at Honeywell, you will play a critical role in managing the collections function. Your primary responsibility will be to analyze and monitor customer accounts, ensuring timely and accurate collection of outstanding accounts receivable. You will collaborate with cross-functional teams to develop and implement collection policies and procedures and resolve customer issues and disputes related to collections. Your strong analytical skills and attention to detail will be essential in optimizing the collections process and reducing delinquency rates. You will report directly to ourand you’ll work out of ourlocation on a hybrid work schedule.

KEY RESPONSIBILITIES

• Establish and maintain contact with customers concerning past due invoices, payment trends, resolution of disputed invoices, and other matters related to past due receivables
• Ensure past due and collection metrics are achieved on a portfolio of accounts
• Collaborate with cross-functional teams to resolve customer disputes and escalations
• Develop and implement strategies to optimize the collections process and reduce delinquency rates
• Build relationships with relevant business partners to ensure a smooth cooperation between collection department and the business(es) that own the assigned portfolios

YOU MUST HAVE

• 1-2 years of experience in finance / accounting / customer support. Experience in credit controlling activities would be a plus
• Strong analytical and problem-solving skills
• Excellent communication and negotiation skill

WE VALUE

• Bachelor's Degree in Finance, Accounting, or a related field
• Understanding of tax implications of a multinational company
• Demonstrated ability to deliver complex solutions without supervision
• Effective verbal and written communication skills

OUR OFFER

• A culture that fosters inclusion, diversity, and innovation in an international work environment
• Market specific training and ongoing personal development.
• Medical plan provided by Signal Iduna.
• Budget for flexible benefit scheme which can be used for travel, sports, dental scheme, transportation budget and fuel cards, etc.
• Hybrid Work Policy (3 days in the office, 2 days’ work from home);
• Business Travel Accident Insurance.
• Voluntary defined contributory pension plan.
• Meal allowance
• Paid vacation and time off Honeywell employees are provided Christmas and Children vouchers, as well different family aids.
• Experienced leaders to support your professional development.
• Attractive compensation package
• Training on site
• Interesting national projects to work on
• Experienced leaders to support your professional growth
• Long term career opportunities in a dynamic and multinational company

• JOB ID: HRD9085613
• Category: Finance
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

Tech Support Specialist (Rotational shifts/Hybrid)

As aat Honeywell, in Bucharest, you will be responsible for helping customers to solve technical issues and answering any questions about the features and capabilities of the products.

Key responsibilities:

• Remote diagnostics, troubleshooting, analysis and resolution of support issues
• Follow established process and procedures to provide support to customers via all contracted channels (phone, email, chat &/or fax)
• Work effectively with other management and customers to quickly address problems as they arise
• Mobile Device Management (MDM platforms i.e., AirWatch / Mobile Iron) - Utilize console to assist Users with device configuration
• Properly log all information into the problem management system
• Escalate issues to the appropriate contacts in a timely manner and ensure end users are aware of changes to original expectations in accordance with procedural guidelines.

Key skills and qualifications:

• Bachelor degree or is in process of obtaining one
• Minimum 1 year experience supporting mobile devices on major platforms including but not limited to iOS, Android and Microsoft OS
• Fluent in English

We offer:

• Competitive Salary regularly increased based on your performance
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• Meal vouchers
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers)
• Medical Insurance Plan paid by the company
• Christmas and Easter bonuses

• JOB ID: HRD254277
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt

• Typicalproducts to support:
  
• Switches and sockets
  
• Lighting solutions
  
• BMS integration solutions
  
• KNX product portfolio
• EnOcean product portfolio

• Handling complex technical problems from our partner network ofsystem integrators and wholesalers
  
• Diagnosing the root cause of problems and providing solutions to ourcustomers
  
• Liaising with all internal departments to facilitate and ensure theprocessing of customer enquiries
  
• Managing customer calls and creating tickets in our SalesForce tool
  
• Maintaining and improving the performance targets of the helpline andincoming customer emails
• Planning, organizing and delivering customer training for thesupported products/software
  
• Developing self-help options such as training or documentation for24/7 access for customers

• You love to help customers and dig into softwarerelated details.
  
• You have 3+years of experience handling automation products – electromechanical, automation technical or similar.
  
• English written data sheets and electrical circuit diagrams youunderstand very well.
  
• Computer literate,familiarity with Microsoft programs
  
• German language skills

• Formal electrotechnical qualifications, theseare preferred but demonstrable experience in this field along with a provenability to learn will be considered
  
• Electrical installations skills and knowledge of related regulationsand standards
  
• Customer facing experience (sales, administration, support) and the abilityto communicate with customers at all levels to enhance and add value to ourservices
• Focus on timely administration and adherence to metrics
  
• Ability to operate without close supervision and acceptresponsibilities and ownership of challenging situations
• Experience on KNX installations, setup and error handling
  
• Experience on EnOcean installations, setup and error handling
  
• Base knowledge on Building Management Systems (BMS)

• JOB ID: req477622
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt