Honeywell Sr Cust Exp Professional German 

Romania, Bucharest 

896157914

Responsibilities:

• Build and maintain strong relationships with customers, ensuring their success and satisfaction with our products and services
• Act as the main point of contact for customers, addressing their inquiries, concerns, and escalations
• Develop and implement strategies to enhance the overall customer experience and drive customer loyalty
• Collaborate with cross-functional teams to identify and address customer pain points and improve processes
• Analyze customer feedback and data to identify trends and opportunities for improvement
• Monitor and report on key performance indicators related to customer experience

Requirements:

• Minimum of 3 years of experience in customer experience or related field
• Fluent German and English
• Proven track record of building and maintaining strong customer relationships, demonstrated track record of successfully implementing customer experience initiatives
• Knowledge of Excel and ability to analyze data and make data-driven decisions
• Bachelor’s degree in Business Administration, Marketing, or a related field
• Strong leadership and team management skills, excellent communication and interpersonal skills

Our offer:

• Competitive Salary regularly increased based on your performance;
• Enjoy 25 vacation days per year, plus extra days off for life's special events
• We provide meal vouchers;
• Flexible benefits basket with monthly budget allocated (top up medical insurance, life insurance, pension, vacation/ cultural/ fuel vouchers);
• Medical Insurance Plan paid by the company;
• Christmas and Easter bonuses;
• Recognition & referral bonus programs;
• Comprehensive induction, ongoing training and development to set you up for success;
• In-house and external learning platforms (Udemy) to continue to expand your skills;
• Work experience opportunities to help you grow your career with us;
• Global employee networks to help you connect and grow;
• Employee Assistance Program - Free and confidential service to help with any difficulties regarding work, life and personal or family matters;
• In case of unfortunate events, we support you by offering you free days and financial support (handled on a case by case basis) or Family financial aids;
• Access Integrity line - Any workplace issues or violations that need to be raised in good faith, can be communicated in a safe, private and confidential environment;
• Your family is growing while working at Honeywell? We congratulate you by offering special bonuses;
• Frequent Employee Engagement activities fostering an inclusive and diverse work environment;
• 3 + 2 hybrid work arrangement to support your work-life balance;
• Fresh fruit days in the office.

• JOB ID: HRD260944
• Category: Customer Experience
• Location: 3 George Constantinescu,,Upground building, 5th floor (entrance A) District 2,Bucharest,BUCURESTI,020339,Romania
• Nonexempt