Customer Delivery Technical Leader jobs at Cisco in Japan, Minato
Cisco Partner Solutions Engineer Leader Japan, Minato
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As the Solutions Engineering Leader, you will be responsible for setting the technical vision and strategy for the Japan partner organization Across market segment.
This includes, but is not limited to, identifying expertise to grow the team and facilitating key partnerships between customers, partners and internal organizations. This is an ideal position for someone who has a consistent record of building and scaling high-performance sales engineering teams and provides an opportunity to join a diverse team of highly engaged critical thinkers.
- Technology leadership: Technical vision and strategy for partners CTO/CXO priorities and based on industry direction and customer priorities
- Team leadership: Define and drive a culture that will attract and retain the best system engineering talent in the industry. Coaching, mentoring, career pathing/development within and outside the direct team.
- Partnership with sales leadership both inside the Specialists Organization and the direct/portfolio teams (Architecture Leadership, AVP, SED/SSEM, RM/SEM, AM/SE, etc.)
System Engineering Management Impact:
- Establish and execute lightweight processes to drive efficiency and effectiveness to SE team.
- Optimize organizational structure in partnership with Sales Leadership and align business priorities to improve bookings and minimize operational expenses.
- Ensure execution of all engineering programs including technical sales process/closure, demand generation, and pipeline development.
- Develop strategic engineering initiatives based on the priorities of the APJC / Japan partner organization
- Engage BU, Architecture and Engineering stakeholders in influencing product direction and roadmap
- Drive execution of New product launches and drive partner and customer mindshare
- Engage with Partners and Field team in driving customer demands and pipeline
- Engage with partners in building competencies and Cisco platform capabilities
- Drive growth and revenue with partners through strategic engagement and initiatives
Technical and Presales Knowledge Impact:
- Clearly articulate and navigate issues, challenges and gaps both technically from a business perspective and regarding people resources.
- Strong understanding of industry trends and customer priorities
- Strong understanding of Cisco Technology and products
- Understanding of industry products and competitive landscape is an added advantage
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Cisco Customer Success Specialist CSS Japan, Minato
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Customer Success Specialist (CSS) - Cloud + AI Infrastructure ( DCN & Compute)
はシスコ社内チームやシスコパートナー様と緊密に連携して、サポートサービスであるSuccess TracksのAsk-The-Experts(ATX)*やAccelerator(ACC)*などの技術セッションの提供や、Success Tracks コミュニティ*でサポートを通じて、お客様への最高のエクスペリエンスの提供、利用促進のステップを進めるための貢献を行います。
は 複数のお客様に対して実施するインタラクティブなWebinarセッションであり、お客様のライフサイクルステージに合わせた、ユースケースに基づいたライブセッションで、シスコのテクノロジーに関する経験とベストプラクティスをエキスパート(CSS)が共有し、最後にQ&Aの時間を設けています。これらのセッションでは、ソリューションのそれぞれのライフサイクルステージを移行させるためのベストプラクティスを学習できます。
*Success Tracksコミュニティとは、シスコが運営する技術コミュニティで、同業者同士の交流だけでなく、シスコのエキスパート（CSS）が FAQに回答し、エキスパートによるQ&Aフォーラムを開催し、特定のユースケースとライフサイクルステージに合わせた製品とサービスの推奨事項を提供します。
のソリューション利活用をご紹介し、 お客様のITシステムの高度化や次世代のネットワークをお客様と一緒に作って行くやりがいのある仕事です。
ソリューションなど多岐に渡るCisco Cloud + AI Infrastructure製品ソリューションを担当いただき、業務はお客様の技術支援、顧客/パートナー様とのコミュニティ活動、最新の設備が使えるラボによる検証、米国本社開発部門、および海外の拠点で同領域を担当する技術者との共同作業など多岐にわたります。これらの機会を通してGlobalな視野を持ったITエンジニアとしてご活躍いただきます。
・Python 等のプログラミング等の知識
・Linux Foudation認定資格(CKA,CKD)等の知識
What You‘ll Do
· Provide the best-possible experience for the customer via the delivery of CX workshops and webinars that help customers advance through critical steps in the adoption process
· Contribute to product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
· Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
Who You Are
- Customer Obsessed: You love customer interactions and understand customer needs and align architectural and vertical expertise to multi-functional teams
- Technical Guide: You are able to explain technical concepts, give clients guidance and vision about the solution. You have a thorough understanding of the technical fundamentals of aligned technology/specialization areas, including features and use cases.
- Cross-Team Collaborator & Influencer– You work across internal and external teams of all levels to inspire technical implementation decisions and work towards common goal.
- Business Aware - You can connect technology solutions to business outcomes
- Responder: You are skilled at issue management and running customer expectations.
- Effective Communicator: You articulate the technical features into business impact, you can easily talk about technology to non-technical people. You are also an active listener.
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
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Cisco ThousandEyes Customer Success Japan, Minato
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- Digital Engagement Strategy: Develop and execute a proactive digital communication strategy for customer segments, focusing on volume accounts. Ensure each stage of the customer journey is optimized to drive engagement, adoption, and retention.
- Tech Touch Execution: Utilize automation platforms and email outreach to engage customers at critical moments, ensuring personalized experiences at scale.
- Data-Driven Customer Success: Leverage key performance indicators to assess the effectiveness of touchpoints, such as delivery rates, open rates, and click-through rates. Analyze customer data to make recommendations to fine-tune digital touchpoints and increase engagement.
- Monitor and Report on KPIs: Track and report on key performance indicators (KPIs) to senior leadership, providing regular updates on progress, identifying trends, and highlighting areas for improvement to ensure alignment with business goals.
- Customer Journey Optimization: Continuously improve the digital customer journey by analyzing customer interactions, identifying pain points, and implementing automated solutions to streamline processes.
- Collaboration: Work closely with other teams such as product and marketing to ensure alignment of digital initiatives with broader business goals.
- Customer Advocacy: Act as a digital voice for the customer, ensuring that feedback is gathered and shared with internal teams to improve the customer experience.
- Continuous Improvement: Track and report on the success of digital engagement strategies, using data to optimize and evolve processes. Develop new approaches for increasing customer satisfaction and loyalty through automated engagement.
- Reach KPIs: Delivery rates, open rates, and click-through rates for digital campaigns and in-app messaging.
- Effect KPIs: Net promoter score (NPS), customer satisfaction score (CSAT), and customer feedback.
- ROI KPIs: Churn rate, renewal rate, and time to first value (TTFV)
- 3-5 years of experience in a Customer Success, Digital Marketing, or Data-Driven role in a SaaS environment.
- Bachelor's degree preferred or equivalent experience in SaaS and Cloud technologies
- Strong knowledge of tech touch models and experience implementing automated customer engagement strategies.
- Strong written communication skills to engage both technical and non-technical audiences.
- Experience working with digital engagement tools (e.g., Groove, Catalyst, and others)
- Analytical mindset with the ability to track, measure, and improve upon key metrics.
- Proven ability to collaborate across teams to drive cross-functional success.
- Project management experience with the ability to manage multiple tasks and priorities effectively.
- Passion for leveraging data and technology to improve the customer experience.
- Experience with Customer Success tools (e.g., Salesforce, Clari) and digital communication platforms.
- Familiarity with network performance monitoring or SaaS-based infrastructure tools.
- Proficiency in analyzing customer data and identifying trends that drive successful digital campaigns.
These jobs might be a good fit
Cisco Strategy Planning Operations SPO Leader JAPAN Japan, Minato
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What You Will Do?
You will lead and develop a small team of Strategy and Operations professionals to identify and evaluate critical strategic priorities and accelerate action against these priorities through strategic and long-range business planning, performance management and operational excellence.
You will play a critical role to run and transforming the business, including:
Orchestrating the development of Japan Theater’s strategic priorities to grow over market growth, increasing market share and drive sustainable growth.
Leading the transformation of Japan Sales to SW/SaaS/Cloud
Shaping the execution of CDA programs
Designing go-to-market to capture growth in the most effective and efficient way, innovating sales motions
Incubating new initiatives until they are ready to scale
Leading operational excellence in funnel Management, forecast accuracy and talent
Drive field enablement for the Japan organization
Who You Will Work With?
You will be a senior leader in the APJC Strategy Planning & Operations function, an amazing team of 100 professionals in the region, responsible for identifying growth opportunities, prioritizing investments/divestments, innovating go-to-market, realizing operational efficiencies, and bringing AI to modernize sales operations.
Your role is people, data, and communications intensive; it requires excellent leadership, critical thinking, independence, organizational, data analysis and communication skills, and managing by influence.
10+ years in technology industry in a strategy & operations role or in a senior role in management consulting in the technology space.
Excellent written and verbal communication skills in Japanese and English; strong presentation skills and executive presence, with the ability to address and influence both executive and mid-level management.
Management Consulting experience from a top strategy consultancy is preferred
Strategic and innovative with an external awareness to adapt to market transitions and understand the nuances of selling complex solutions.
MBA from a top school is preferred
Industry experience in technology, particularly in SaaS and Cloud, is preferred
A self-starter, independent and a driver. Detail oriented, have a 'can-do' attitude, takes initiative and is highly organized. Acts with a sense of urgency.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
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Cisco Customer Delivery Technical Leader Japan, Minato
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Minimum Qualifications
Experience: 7+ years in customer-facing service delivery engineering roles.
Expertise: Comprehensive knowledge of Cisco enterprise networking including the Catalyst 8000 and 9000 platforms, Software Defined Access, Catalyst Center, QoS, IGP and EGP routing, and access security including 802.1X and micro-segmentation.
Technical Leadership: demonstrable record of using subject matter expertise to lead engineering projects.
Preferred Qualifications
グローバルエンタープライズセグメントプレミア組織内で、エンタープライズネットワーキングカスタマーデリバリーテクニカルリーダーを求めています。東京のグローバル金融サービス顧客と協力し、現地に常駐するエンジニアリングの専門家として技術リーダーシップを提供します。顧客が求めるビジネス成果にシスコの製品と技術を整合させ、そのネットワークにシスコのソリューションを統合するお手伝いをします。顧客体験を最大限に高めることを目指すシスコの採用および顧客成功の取り組みにおいて、重要な役割を果たします。
チームの一員として統合され、顧客の成果指向のエンジニアリング、実装、およびプロダクションサポートを支援します。製品やソリューションに見られる技術的問題を解決するための技術専門知識とエスカレーションサポートを提供します。
顧客デリバリーエンジニアリングのエンゲージメントをリードし、大規模ソリューションや複雑な問題に対するエスカレーションサポートを提供します。信頼される技術アドバイザーとして機能し、シスコの製品と技術の成功した採用を推進します。
現在および新興のルーティングおよびスイッチング技術を支持し、ソリューションが顧客の成功に関連していることを保証し、シスコの検証済みデザインと一致していることを確認します。新製品の導入をサポートし、シスコのエンタープライズネットワーキング製品および技術に対する概念実証価値エンジニアリング作業を実行します。必要に応じて技術資料、知的資本、文書の作成および普及、知識移転をリードします。
最高の顧客体験を保証するために、顧客ステークホルダーとの主要な関係を構築し、維持します。
7年以上。
Catalyst 80009000プラットフォーム、ソフトウェア定義アクセス、Catalystセンター、QoSIGPEGPルーティング、802.1Xおよびマイクロセグメンテーションを含むアクセスセキュリティに関する包括的な知識。
シスコ認定インターネットワークエンジニア エンタープライズインフラストラクチャおよびまたはシスコ認定インターネットワークエンジニア データセンター、またはシスコ認定ネットワークプロフェッショナル エンタープライズおよび他のシスコプロフェッショナルレベルの認定
）でのシスコエンタープライズルーティングおよびスイッチングの経験
ルーティングスイッチングおよびデータセンターアーキテクチャの実践的な経験の実務経験
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Cisco Customer Success Specialist CSS Japan, Minato
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You impact:
- Assist in the development and maintenance of advanced test benches and verification environments using System Verilog and UVM.
- Participate in the end-to-end verification process of complex ASIC design blocks.
- Help create comprehensive test plans and coverage points to ensure robust verification.
- Support the upgrade and refinement of test benches to integrate new features seamlessly.
- Collaborate with cross-functional teams for thorough cross-block verification and top-level integration.
Minimum qualification
- Currently in your final year pursuing a Bachelor's or Master's degree in Electrical & Electronics Engineering (EE) or Computer Engineering (CE).
- Strong knowledge in Digital Design and ASIC flow.
- Familiarity with System Verilog-based verification
- Familiarity with UVM.
Preferred Qualifications
- Self-driven mindset with a commitment to personal and professional development.
- Eagerness to learn and a proactive approach to problem-solving.
- Excellent team working skills, with the ability to collaborate effectively with colleagues across different functions.
: This part-time internship is an excellent stepping stone for those considering a career in ASIC Verification Engineering and offers a chance to work alongside experienced professionals in the field.
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Cisco Webex Customer Experience Account Executive Japan, Minato
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You will be expected to have significant CCaaS and CPaaS domain skills and experience with a proven record of leading strategic, solution sales. Overlay sales and management within a channel-led and direct go-to-market business model is required. Specific knowledge and experience in successfully positioning and selling to business decision makers, together with a strong network at the senior executive level is a must.
Ultimately this role will be measured on revenue growth and market share.
You have core competencies in the following areas:
- Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to CPaaS, Contact Centre and Experience Management
- Extensive sales / consulting leadership experience managing solution and application sales
- Deep understanding of cloud contact centres, CPaaS, SaaS based technologies and architectures including adjacent technologies such as Workforce Engagement Management and AI.
- Fluent in both Japanese and English language
In this role, you will work across the following teams to help solve our customers’ most complex business problems.
- Global Contact Centre Sales Acceleration team and leadership
- Collaboration Product Sales Specialists and Solution Architects
- Account Management Teams
- Channel Partners and third-party Contact Centre Solution Partners
- Product Management across Cisco’s Global Contact Centre Business Unit
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
These jobs might be a good fit
As the Solutions Engineering Leader, you will be responsible for setting the technical vision and strategy for the Japan partner organization Across market segment.
This includes, but is not limited to, identifying expertise to grow the team and facilitating key partnerships between customers, partners and internal organizations. This is an ideal position for someone who has a consistent record of building and scaling high-performance sales engineering teams and provides an opportunity to join a diverse team of highly engaged critical thinkers.
- Technology leadership: Technical vision and strategy for partners CTO/CXO priorities and based on industry direction and customer priorities
- Team leadership: Define and drive a culture that will attract and retain the best system engineering talent in the industry. Coaching, mentoring, career pathing/development within and outside the direct team.
- Partnership with sales leadership both inside the Specialists Organization and the direct/portfolio teams (Architecture Leadership, AVP, SED/SSEM, RM/SEM, AM/SE, etc.)
System Engineering Management Impact:
- Establish and execute lightweight processes to drive efficiency and effectiveness to SE team.
- Optimize organizational structure in partnership with Sales Leadership and align business priorities to improve bookings and minimize operational expenses.
- Ensure execution of all engineering programs including technical sales process/closure, demand generation, and pipeline development.
- Develop strategic engineering initiatives based on the priorities of the APJC / Japan partner organization
- Engage BU, Architecture and Engineering stakeholders in influencing product direction and roadmap
- Drive execution of New product launches and drive partner and customer mindshare
- Engage with Partners and Field team in driving customer demands and pipeline
- Engage with partners in building competencies and Cisco platform capabilities
- Drive growth and revenue with partners through strategic engagement and initiatives
Technical and Presales Knowledge Impact:
- Clearly articulate and navigate issues, challenges and gaps both technically from a business perspective and regarding people resources.
- Strong understanding of industry trends and customer priorities
- Strong understanding of Cisco Technology and products
- Understanding of industry products and competitive landscape is an added advantage
These jobs might be a good fit
