Account Manager jobs at Cisco in Italy
Cisco Customer Experience Manager Italy, Lombardy
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Application window has been extended and expected to close on 6/16/2025. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
As the Senior Solutions Engineer Manager – Meta, you will be partnered with the Client Director and working with Cisco field account managers, systems engineers, and partners to plan sales strategy, develop proposals, and deliver customer presentations.
In this role, you will provide technical direction, business guidance, and leadership to the Meta SE team. You will drive revenue through account planning, resource planning and allocation. You will actively develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance. You will help meet operational revenue goals by driving creative programs and leading day to day activities. You will lead and grow systems engineering team talent and expertise and learn how to build a technical sales plan by compiling SE feedback and adding knowledge of market demand. You will create a technical resource plan for the Meta account and collaborate with the Client Director to prioritize and target team opportunities; review quantitative information to identify and explain trends. You will understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results.
You will know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts and understand the customer's business model and help the team identify an architecture and/or solution that provides return on investment You will have an advanced understanding of internetworking industry trends, including new products and solutions. You will have an advanced understanding of product and solution landscape and can articulate trade-offs between Cisco and competitor products.
- Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
- Assist in qualified partner identification where appropriate
- Monitor and approve requests for customer-focused pre-sales resources
- Track and report team metrics for a given opportunity
- Monitor and measure team progress against business plan and recommend changes as needed
- Interact with business units to provide support for local region
- Lead multi-functional projects within area of responsibility
- Facilitate communications and understanding of customer requirements between customers, corporate, and the field.
- Actively seek feedback to improve self-awareness, recognize personal strengths, and proactively pursue continuous self-improvement.
- Champion ongoing enhancements in customer experience to foster increased brand dedication for Cisco.
- Identify factors influencing customer satisfaction, consistently work to elevate customer experiences, and maintain and monitor high levels of customer satisfaction within the assigned territory.
- B.S. Degree in technical related field
- At least 7 years industry experience
- Relevant Cisco certifications to prove technical expertise
- 5 years of formal leadership experience
- You will know how to develop team members’ capabilities in support of individual career goals and team objectives
- Understand the value of standard methodologies and apply methodologies and other tools to drive business results.
- Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
- Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
- Translate Cisco's vision for the future into a compelling value proposition for the team
- Clearly and succinctly convey information and ideas, including experienced executive communication and presentation skills.
These jobs might be a good fit
Cisco Account Executive Italy, Lazio, Rome
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- Achieve annual and phased booking / revenue targets.
- To identify new profitable business opportunities through telephone prospecting, meetings, business development activity with end-users and through channel partners.
- Organize meetings with right stakeholders to pitch our AI and cloud communications and messaging portfolio.
- Working closely with our tele sales and marketing resources to define, create and execute targeted marketing activity to drive awareness and lead generation.
- To develop high quality sales collateral including sector specific and client specific presentation material.
- To develop an account plan and chessboard for each key account.
- To deliver a continuous pipeline of qualified opportunities through various prospecting means, including research, networking, cross-selling, cold calling, exhibitions, partnerships etc.
- Work with clients to promote our product capabilities throughout their business, utilising joint events, marketing strategies, innovations days etc.
- To negotiate contracts / SLA’s that achieve company objectives.
- To ensure the highest possible conversion rate of new leads into confirmed new business.
- To support the establishment of strong, lasting client relationships.
- To provide timely and accurate pipeline forecasts and reporting.
- To identify and report on market trends, competitor activity, customer demand, buying process developments and other relevant market intelligence.
- Degree standard, strong literacy, verbal numerical skills
- Excellent customer facing, presentations, communications and inter-personal skills.
- Experience at selling to C-level
- Excellent commercial skills
- Proven abilities in negotiation and closing
- Experience in leading and winning RFPs
- Substantial consultative solution selling experience
- Experience from the mobile technology, SaaS and CPaaS market
- Knowledge of the Contact Centre market and experience of selling Contact centre technologies.
- Proven and demonstrable ability of identifying and establishing sales opportunities with relevant prospects
- Able to demonstrate ownership and setting of own goals, as well as prioritisation
- Proven experience of reaching and exceeding sales targets and maximising profit margins
- Proven abilities in account start up and transfer into account and operational management
- Proven ability to work effectively with a team of people with different skill-sets to progress business opportunities – including presales, customer success, PMs, BAs, Product Managers and Operational support teams
Cisco Account Manager Italy, Lombardy
Share
Application window has been extended and expected to close on 6/16/2025. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.
As the Senior Solutions Engineer Manager – Meta, you will be partnered with the Client Director and working with Cisco field account managers, systems engineers, and partners to plan sales strategy, develop proposals, and deliver customer presentations.
In this role, you will provide technical direction, business guidance, and leadership to the Meta SE team. You will drive revenue through account planning, resource planning and allocation. You will actively develop and maintain a team of high-performing SEs and continually seek creative methods for improving team performance. You will help meet operational revenue goals by driving creative programs and leading day to day activities. You will lead and grow systems engineering team talent and expertise and learn how to build a technical sales plan by compiling SE feedback and adding knowledge of market demand. You will create a technical resource plan for the Meta account and collaborate with the Client Director to prioritize and target team opportunities; review quantitative information to identify and explain trends. You will understand mechanisms for establishing team capacity, improving team performance and align resources to deliver on commitments and get results.
You will know how to establish collaborative relationships built on trust and commitment and develop relationships at multiple levels within customer accounts and understand the customer's business model and help the team identify an architecture and/or solution that provides return on investment You will have an advanced understanding of internetworking industry trends, including new products and solutions. You will have an advanced understanding of product and solution landscape and can articulate trade-offs between Cisco and competitor products.
- Lead team to technical account strategies that align to customer business requirements and goals; assign resources appropriately
- Assist in qualified partner identification where appropriate
- Monitor and approve requests for customer-focused pre-sales resources
- Track and report team metrics for a given opportunity
- Monitor and measure team progress against business plan and recommend changes as needed
- Interact with business units to provide support for local region
- Lead multi-functional projects within area of responsibility
- Facilitate communications and understanding of customer requirements between customers, corporate, and the field.
- Actively seek feedback to improve self-awareness, recognize personal strengths, and proactively pursue continuous self-improvement.
- Champion ongoing enhancements in customer experience to foster increased brand dedication for Cisco.
- Identify factors influencing customer satisfaction, consistently work to elevate customer experiences, and maintain and monitor high levels of customer satisfaction within the assigned territory.
- B.S. Degree in technical related field
- At least 7 years industry experience
- Relevant Cisco certifications to prove technical expertise
- 5 years of formal leadership experience
- You will know how to develop team members’ capabilities in support of individual career goals and team objectives
- Understand the value of standard methodologies and apply methodologies and other tools to drive business results.
- Communicate a clear vision and strategy for the account that inspires and empowers the team to execute within a common framework
- Able to get things done without direct line authority; able to exercise personal influence, resolve conflict, and bring about required behaviors
- Translate Cisco's vision for the future into a compelling value proposition for the team
- Clearly and succinctly convey information and ideas, including experienced executive communication and presentation skills.
These jobs might be a good fit
