Senior Team Member jobs at Bank Of America in India, Gandhinagar

Job Description

Individuals will be part of the GBS - GCOR - Compliance Information Barrier Surveillance group supporting one of the global regions AMRS, EMEA and APR. Individual will be responsible for monitoring trading activities across multiple asset classes for market abuse. The individuals will also be responsible for investigating potential compliance/control room issues with multiple levels of management for appropriate disposition.

• Band: 6
• Sub Band: 6A (Senior Manager)
• Role: Individual Contributor (IC)

Responsibilities

• Manage global projects aligned in scope to Global Business Services IBS team and ability to handle multiple projects (Global/Local) in a dynamic environment.
• Management, execution and reporting of the Quality Assurance analysis and results.
• Participate in periodic review and update of test scripts.
• Bi-monthly interactions with Control Room/Line of Business Compliance and EAC supervisory management with regards to escalations, change in the regulatory environment
• Create and maintain escalations inventory and understanding of the GFCC/AML Filing process.
• Identify, aggregate, report and escalate compliance risks, issues, and surveillance enhancements.
• Participate in the parameter recertification process for the IBS surveillances.
• Enables smooth migrations of work to GBS from onshore and maintaining/creating LOB confidence for the GBS team.
• Create and present LOB/GBS Executive presentations, including routine and monthly business reviews.
• Experience communicating with a broad cross-section of executives and business partners with strong organizational, presentation and influencing skills.
• Ability to train and set up a strong, fungible /Cross trained pool of resources within the GBS IBS team.
• Perform peer Quality check and report issues concerning surveillance closures.
• Perform trade surveillance on restricted and watch listed securities.
• Obtain deal updates (from Investment Bankers) – when needed for watch list reviews.
• Conduct trade surveillance to monitor market abuse across asset classes (equity, fixed income, and derivatives trading).
• Monitor trading activity using various exceptions-based reports.
• Managing day to day process requirements.
• Investigate potential compliance issues with management and document findings.
• Work with the global compliance teams to document findings.
• Analyze and organize data, identifying any trends in a timely manner.
• Maintain accurate, organized, and current compliance records and documentation in a manner consistent with the department’s needs.

Education

• Post-graduate in any field

Experience Range

• 5+ years of experience in Information Barrier Surveillance
• 10 years of experience in Trade Surveillance

Process Overview*

Wholesale Lockbox involves Supplemental /Check Keying which is data entry of information from images of checks and associated documents. Process receives images of invoices, corresponding checks & other account receivables documents from wholesale client remitters. This data is extracted and scanned in 7 wholesale lockbox sites and the data made available to GBS is restricted to those accounts that have been coded "remote-eligible". GBS Associates access dedicated VICOR workstations to key this information according to Standard Operating Procedure OR client special instructions

Job Description*

• Process transactions as per SOP & Customer Instructions
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure to meet the metrics laid down by the process
• Identify potential areas for process improvements & highlight the same to the TL/AM
• Ensure adherence to established attendance schedules

Responsibilities*

• Process transactions as per SOP & Customer Instructions
• Ensure that the quality of the transactions is in compliance with predefined parameters
• Ensure to meet the metrics laid down by the process
• Identify potential areas for process improvements & highlight the same to the TL/AM
• Ensure adherence to established attendance schedules

Requirements*

• Education* Graduation of any stream

Experience Range* :-0-3 Years

Typing skills with 40 wpm with 95% accuracy

Work Timings*

Rotational Shifts & Rotational Weekly offs

Job Description*

• Responsible for the review and update the client’s information in the client’s profile on brokerage accounts.
• Update “Trusted Contact Person” information requested by the client.
• Responsible to interact with LOB and Branch Offices via email.
• Provide a high level of quality service, support, and responsiveness to clients of Merrill Lynch, internal clients, and communicate effectively with branch & LOB.
• Prepare Deceased Customer reports for different stakeholder

Responsibilities*

• Responsible to meet SLA and take ownership to complete the task.
• Interact with LOB and Branch Offices via email.
• Keep focus on accuracy and deliver error free work

Requirements*

• Change orientated – can identify workflow/systems inefficiencies and come up with new ideas for improvement
• Creative and analytical approach to problem solving
• Strong communication and interpersonal skills and ability to change communication style based on the audience
• Strong knowledge in MS Office products including MS Excel, PowerPoint
• Attention to details and drive for accuracy
• Ability to work well under pressure
• Basic knowledge of six sigma and MIS
• Strong operational know how and understanding of end to end process delivery
• Strong on customer centricity and approach to improve processes and better customer experience.
• Flexible in shift timings as we follow evening shifts only

Minimum Graduate, commerce stream preferred

Experience Range*

2-4 Years

Foundational skills*

• Good communication, verbal/written both and listening skills. Basic understanding about Wealth Management and Investment Products, Banking operations & finance, strong analytical skills with great attention to details to perform the document review and reconciliations, Organized and able to multi-task in a fast-paced environment

Desired skills*

• Highly motivated able to work independently, Excellent interpersonal skills, positive attitude, team-player, Willingness to learn and adapt to changes.

Work Timings*

Shifts:
11:30 to 20:30 (subject to change as per business requirement)

Fixed Saturday and Sunday Off

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interactingwith onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query
• MIS Reporting & Data Analysis using Microsoft Office tools
• Knowledge management and training delivery as per business requirement
• Manage client escalations
• Provide subject matter expertise on process & operational queries driven by multiple years of experience

*

U.S. Registration and Licensing Securities Onboarding team is responsible for facilitating the onboarding / registration process for U.S. associates through FINRA. A U4 application is the form used by FINRA to register individuals with self-regulatory organizations (SROs) and jurisdictions.

*

• Review Registration request via R and L request site and systematically assign to R and L
• Review data collection and review for missing or expired processes
• Send manual emails to disclosure team

*

• Responsible to meet SLA and take ownership to complete the task.
• Interact with LOB and Branch Offices via email.
• Keep focus on accuracy and deliver error free work

*

• Education * Any Graduate
• Certifications If Any NA
• Experience Range* 18 to 48 Months
• Foundational skills * 1. Experienced individual with good logical reasoning skills
  2.Strong written & analytical skills with great attention to details
  3.Communication skills - verbal
  4. Email interpretation
  5. Excellent interpersonal skills, positive attitude, team-player
  6.Willingness to learn and adapt to changes.
• 7. Knowledge of Wealth Management and Investment Products, Work under pressure

*NA

*
11:30 to 22:30 Window (subject to change as per business requirement)

Fixed Saturday and Sunday Off

*

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interactingwith onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query

Education

• Any Commerce / Finance Graduate

Professional Experience

• 0-1 Year

Foundational skills*

• Fundamental understanding of Treasury Services
• Strong Analytical and Problem-solving skills
• Have strong communications skills – both verbal and written
• Effective Outlook Management
• Proficient with Microsoft Office products (particularly MS Excel, Word)
• Have strong organization skills –ability to switch between tasks and to prioritize work effectively
• Willingness to learn and adapt to business needs
• Must have an eye for detail

Desired skills*

• Must be collaborative / curious / driven / continuous learner
• Ability to multitask and adapt to change
• Self-motivated and results orientated
• To be flexible to work in rotational shifts

Work Timings*

• 8.30 PM to 5.30 AM IST (Changes as per US day light saving requirement)

Job Location*

• GIFT City