Bank Of America Team Leader 

India, Gujarat, Gandhinagar 

515774023

Responsibilities

• Understand client’s need and address it appropriately either by straight through processing or engaging appropriate business partner
• Interactingwith onshore business partners via phone / e-mail
• Adherence to the Business Deliverables, SLA (Service Level Agreement) and Accuracy
• Determine the best course of action for the Customer to resolve their query
• MIS Reporting & Data Analysis using Microsoft Office tools
• Knowledge management and training delivery as per business requirement
• Manage client escalations
• Provide subject matter expertise on process & operational queries driven by multiple years of experience