Bank Of America Senior Operations Manager 

India, Gujarat, Gandhinagar 

738667367

Process Overview

• The Fraud Prevention and Detection team is responsible for fraud prevention & detection (FP&D) across multiple financial products. The team services multiple products – checks & deposits, credit, debit cards, digital transactions and new accounts – and is also responsible for process support activities like account closure and loss booking. The FPD team in GBS is spread across Gurugram, Mumbai and Hyderabad.

Job Description

Responsible for leading specific operations segment(s) within FP&D at GBS with band 7 and/or 6 people managers as their direct team. Oversees daily activities ensuring adherence to KPIs, quality standards, procedures, regulatory requirements and forecasted staffing levels. In addition to the business requirements, the person will be responsible for mentoring team managers and driving employee satisfaction.

Requirements

Education:- Any Graduate

Experience Range:- 15+ Years

Foundational skills:-

Knowledge of fraud and claims lifecycle

Strong interpersonal skills required to interact with a broad range of stakeholders

Proven history of applying critical thinking to drive change

Must be flexible & adaptable; multi-tasker.

Thinks strategically - ability to understand the big picture

Possesses excellent verbal and written communication skills

Strong analytical ability - Able to think outside of the box

Proven ability to manage competing needs and drive to quality despite changing priorities and tight deadlines

Excellent written and verbal communication.

Work Timings

12:30 PM- 09-30 PM