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Bank Of America Senior Operations Manager India, Telangana, Hyderabad 348136878
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Job Description*
Develop and retain key talent while strengthening overall employee engagement
Identify future client needs and skill set and develop people strategy for the function
Partner strongly across key Global projects such as Digital Transformation program
Executing Operational Risk management processes, tools, policies and procedures
Partnering with BCMR, Audit, Compliance and other control groups as appropriate to ensure oversight and governance standards and requirements, both internal and external, are understood and embedded in processes and functions
Responsibilities*
Operation Management & Process Excellence
Demonstrates intellectual curiosity and a thirst for operational excellence
Strong attention to detail; exercise strong quality control over own work
Requirements*
Graduate in any stream
(Six Sigma Green Belt / Capstone / Process Excellence Certifications)
Experience Range*
15+ years of experience
Foundational skills*
Thorough knowledge of financial industry products and services, general banking policies and regulations applicable to banking
Demonstrated people management and analytical skills
Understanding of process flow and SLA metric reporting
Strong communication skills including the ability to simplify complex concepts, create executive level presentations, and ensure FLU understand areas of underperformance
Able to manage undedicated resources and FLU partnerships effectively
Strong Critical Thinking
Performance Management
Process Performance Measurement
Talent Development
Account Management
Client Management
Leadership Development
Process Management
Relationship Building
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