Bank Of America Team Leader 

India, Gujarat, Gandhinagar 

733580533

*

*

• Monitor daily performance and work allocation to ensure adherence SLA’s and Critical Business Metrics
• Provide adequate real-time support to the team by assisting on complex queries and processing volumes whenever required.
• Identify potential risks/issues and build enhanced controls to mitigate/minimize impact.
• Perform Root cause analysis of errors and share observations & enhanced controls to mitigate such errors.
• Proactively review & redesign the existing process steps with the help of automation to improve overall efficiency and effectiveness.
• Point of contact during Business Contingencies to ensure critical activities are duly distributed and worked upon
• Ability to effectively develop and communicate an “Executive level message” leveraging relevant business data.

*

• Volume Management &Allocation: Trackand manage daily/weekly/monthly volumes across functions and ensure appropriate workload distribution.
• DashboardCreation: Developand maintain daily dashboards to reflect live performance updates across key metrics. (Daily/weekly & adhoc requests)
• ResourceAllocation: EnableOps. team with data to allocate resources effectively based on volume inflow and business priorities.
• Forecasting: Performvolume and staffing forecasts to support workforce planning and operations optimization.
• Automation: Identifyand implement automation opportunities in daily dashboard and reporting processes.
• ScorecardDevelopment: Createperformance scorecards to evaluate team and individual performance.
• DataManagement: Maintain,clean, and manage operational datasets to ensure data accuracy and availability for analysis.
• Business presentation: Creation of deck for Monthly and Quarterly business review and other ad-hoc requests

*

*Graduate in any stream

*5 to 7 years

*

Proficiency in Advanced Excel & PPT (including pivot tables, Power Query, VBA/macros).

Hands-on experiencewith Tableau/PowerBI for data visualization and dashboarding.

Excellent analytical and problem-solving skills.

Strong organizational and communication abilities.

*

Strong knowledge offor data extraction and manipulation.

*

Shift Type (Rotational Shifts/Fixed): Rotational

Process Timings: 07:30 AM IST to 04:30 PM IST (Should be flexible to work in evening shifts)

*