Provide our customers with expert technical support and service through analytical skills (problem isolation and resolution), facilitate new installations , implementations , maintenance, education, and author documentation in support of the customers environment
Ability to prepare written technical reports based on historical trends and data
Communicating with clients, both at the engineer and management level
Working in a team environment, organizational ability for multi-tasking and flexibility is a must
Occasional travel to customer sites globally as required
Assisting Junior staff in resolving technical issues as required
Interfacing with R&D teams to resolve complex issues and bugs
Ability to understand and replicate customer environments for testing and troubleshooting locally
Deliver best in class service to our customers
What you bring to the table
Minimum 5 years’ experience in the IT industry with focus on networking and security in the Enterprise environment
Strong Unix and Windows system-level knowledge
Proven understanding of enterprise class security principals design and implementation
Knowledge of change control process in the enterprise
Must have minimum CCSE certification (Check Point Certified Security Expert)
Must be proficient in analyzing packet captures with tcpdump and Wireshark tools
Must be an expert is interpreting network environments at the L2/L3 OSI layers
Active listening and communication skills, coupled with the ability to share information, and networking skills
Analytical problem solving skills
Thorough understanding of the Internet technologies supported (TCP/IP, Networking, Operating systems)
Strong personal drive and initiative
Ability to maintain a personal schedule that is conducive to job description and team performance.
Ability to work with support team to improve technical skills
Continue to stay current with technology
Ability to interface with Development to solve complex problems
Ability to clearly communicate Technical solutions (Strong Presentation, Written and Verbal)
Ability to use virtualization technology such as VMware
What you'll get in return
Exposure to exciting and award winning technologies in the Cyber Security industry
Meet the people behind our cutting edge technologies
Opportunity to fulfill your potential by rolling out creative ideas and projects
Work with and build long-lasting relationship with a team of brilliant people