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MongoDB Salesforce Business Systems Analyst 
Brazil 
995269414

24.06.2024

As a Business Systems Analyst, you will join a cross-functional team of support associates, system administrators, project managers, software engineers, enablement experts and sales operations professionals. You will be involved in and take a lead role in projects that are critical to the success of the business.

Responsibilities
  • Design, create and support solutions to drive business processes in Salesforce that are secure and scalable. This includes: Flow, Validation Rules, custom fields, page layouts, custom objects, Apex or Lightning Web Components development etc.
  • Liaise with stakeholders across the entire sales organization and ecosystem (Sales, Marketing, Finance, IT, Operations) to understand their constantly evolving needs.
  • Take full ownership of project delivery (if applicable supported by a Business Analyst and/or project manager).
  • QA Testing (Peer, Functional)
  • Facilitate workshops with stakeholders to drive out requirements
  • Create process flow diagrams
  • Solution Design
  • Investigating production issues
  • Ability to work independently with limited supervision, whilst participating fully as a member of the team
  • Improving existing processes and sharing runbooks
  • End User Communication
Requirements
  • Minimum of 5 years’ experience as a Salesforce Administrator / Business Systems Analyst supporting a sales organization in a large Salesforce org.
  • Salesforce Admin, Advanced Admin, and/or Platform App Builder Certifications are preferred but not required if you can demonstrate proficiency through experience.
  • Prior experience working in Sales Operations, Business Analysis, or Business Systems teams in a tech company is preferred.
  • Knowledge of sales business processes
  • Prior experience with Sales Productivity tools required, for example: Salesloft, Q-Assign, LeanData, ZoomInfo, etc.
  • Strong understanding of Salesforce Architecture and best practices
  • Experience working with large data volumes and facilitating this in solution design is preferred but not required.
  • Knowledge of Deployment Life Cycle (Build, QA, Staging) and experience with DevOps tooling (Gearset, Github, Visual Studio Code)
  • Knowledge of process mapping tools (Lucid Chart)
  • Knowledge of Agile Methodologies
  • Apex/Lightning Development experience is a bonus.
  • Analytical mindset (Understanding the why behind the request)
  • Identifying risks and issues to the team to fix them in a timely manner