MongoDB Salesforce Business Systems Analyst 

Brazil 

995269414

As a Business Systems Analyst, you will join a cross-functional team of support associates, system administrators, project managers, software engineers, enablement experts and sales operations professionals. You will be involved in and take a lead role in projects that are critical to the success of the business.

• Design, create and support solutions to drive business processes in Salesforce that are secure and scalable. This includes: Flow, Validation Rules, custom fields, page layouts, custom objects, Apex or Lightning Web Components development etc.
• Liaise with stakeholders across the entire sales organization and ecosystem (Sales, Marketing, Finance, IT, Operations) to understand their constantly evolving needs.
• Take full ownership of project delivery (if applicable supported by a Business Analyst and/or project manager).
• QA Testing (Peer, Functional)
• Facilitate workshops with stakeholders to drive out requirements
• Create process flow diagrams
• Solution Design
• Investigating production issues
• Ability to work independently with limited supervision, whilst participating fully as a member of the team
• Improving existing processes and sharing runbooks
• End User Communication

• Minimum of 5 years’ experience as a Salesforce Administrator / Business Systems Analyst supporting a sales organization in a large Salesforce org.
• Salesforce Admin, Advanced Admin, and/or Platform App Builder Certifications are preferred but not required if you can demonstrate proficiency through experience.
• Prior experience working in Sales Operations, Business Analysis, or Business Systems teams in a tech company is preferred.
• Knowledge of sales business processes
• Prior experience with Sales Productivity tools required, for example: Salesloft, Q-Assign, LeanData, ZoomInfo, etc.
• Strong understanding of Salesforce Architecture and best practices
• Experience working with large data volumes and facilitating this in solution design is preferred but not required.
• Knowledge of Deployment Life Cycle (Build, QA, Staging) and experience with DevOps tooling (Gearset, Github, Visual Studio Code)
• Knowledge of process mapping tools (Lucid Chart)
• Knowledge of Agile Methodologies
• Apex/Lightning Development experience is a bonus.
• Analytical mindset (Understanding the why behind the request)
• Identifying risks and issues to the team to fix them in a timely manner