Buildots Director Customer Success – Construction 

United States 

994317045

Key Responsibilities

• Lead and mentor a team of Customer Success Managers overseeing global enterprise projects
• Build and maintain strong relationships with executive stakeholders (GCs, owners, consultants), guiding them through effective technology adoption across their portfolios
• Oversee the full post-sale customer journey—from onboarding and implementation to adoption, expansion, and renewal
• Own customer health metrics, renewal/retention targets, and customer satisfaction KPIs
• Analyze customer goals, workflows, and challenges to design enterprise-level initiatives that deliver measurable impact
• Partner with Sales to identify and execute account expansion opportunities
• Develop business cases and ROI analyses to demonstrate value and secure long-term buy-in
• Collaborate closely with Product, Delivery, and Marketing to drive roadmap input, feature feedback, and impactful customer storytelling
• Travel to client sites across North America (~30–50%) to support rollouts, deepen relationships, and drive engagement

Requirements

• 8–10 years of experience in the construction industry, including on-site management of trade partners in the US market
• Demonstrated experience building and managing senior-level relationships across large-scale accounts (GC, owner, or consultant executives)
• Proven leadership of customer-facing teams or strategic initiatives (e.g., change management, process optimization, or tech adoption)
• Deep understanding of construction workflows, project delivery, and business processes—particularly at the intersection with technology
• Strong communicator with executive presence; able to influence and align stakeholders
• Experience driving SaaS adoption, renewal, and expansion within enterprise organizations is a strong plus
• Prior experience in software implementation or a SaaS environment is an advantage
• Willingness to travel ~50%
• Must be located in Eastern or Central time zones