JPMorgan Platform Service Specialist 

Luxembourg 

993802773

As a platform service specialist you will be involved in seeing through client implementation on service delivery platforms.

Job Responsibilities:

• Manage the end-to-end implementation of client projects related to the Morgan Money platform
• Lead the onboarding process for a group of clients by coordinating with client and internal partners to ensure a seamless client experience
• Coordinate with both JPMorgan and third-party fund providers to ensure proper setup of client accounts on the investment platforms
• Troubleshoot trade and settlement issues and provide ongoing support for specialized functions
• Maintain regular communication with clients and internal partners to provide updates and address any concerns
• Monitor progress for client projects and make adjustments as necessary and set appropriate expectations
• Integrate future rollouts of new functionalities and obtain and consolidate user/client feedback
• Drive increased engagement and utilization of Morgan Money among clients by providing comprehensive training, support, and resources to ensure a seamless integration into their workflows

Required Qualifications, Capabilities and Skills:

• Excellent communication skills (both oral and written).
• Client-focused with the ability to gain an in-depth understanding of clients’ servicing needs.
• Highly accurate with good attention to detail.
• Proactive/self-starter with the ability to adapt to change.
• Leadership skills and the ability to work collaboratively with global teams.

Preferred Qualifications, Capabilities and Skills:

• Degree in a relevant field.