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JPMorgan Platform Service Specialist 
Luxembourg 
993802773

08.09.2024

As a platform service specialist you will be involved in seeing through client implementation on service delivery platforms.

Job Responsibilities:

  • Manage the end-to-end implementation of client projects related to the Morgan Money platform
  • Lead the onboarding process for a group of clients by coordinating with client and internal partners to ensure a seamless client experience
  • Coordinate with both JPMorgan and third-party fund providers to ensure proper setup of client accounts on the investment platforms
  • Troubleshoot trade and settlement issues and provide ongoing support for specialized functions
  • Maintain regular communication with clients and internal partners to provide updates and address any concerns
  • Monitor progress for client projects and make adjustments as necessary and set appropriate expectations
  • Integrate future rollouts of new functionalities and obtain and consolidate user/client feedback
  • Drive increased engagement and utilization of Morgan Money among clients by providing comprehensive training, support, and resources to ensure a seamless integration into their workflows

Required Qualifications, Capabilities and Skills:

  • Excellent communication skills (both oral and written).
  • Client-focused with the ability to gain an in-depth understanding of clients’ servicing needs.
  • Highly accurate with good attention to detail.
  • Proactive/self-starter with the ability to adapt to change.
  • Leadership skills and the ability to work collaboratively with global teams.

Preferred Qualifications, Capabilities and Skills:

  • Degree in a relevant field.