JPMorgan Business Operations Manager II 

United States, Texas, Plano 

992084877

Job responsibilities

• Lead a team of 10-13 funders in our Plano, TX funding site, ensuring monthly objectives are met across the team
• Manage strategy across sites, ensuring consistency in how we manage the multiple funding queues and driving messaging to our sales and credit partners
• Manage one or more private label strategic relationships to include performance management of your specific portfolio, ensuring service levels and other metrics are met across the portfolio(s)
• Ensure collaboration across sites in order to meet performance goals around Quality Analysis and Control teams
• Maintain open communication and work with other areas of the business (Reserve, Administration, Servicing, Collections, etc) as needed

Required qualifications, capabilities, and skills

• Automotive business and industry knowledge
• Strong verbal and written communication skills
• Working knowledge of Microsoft Office Products specifically Excel and PowerPoint
• Analytical and problem-solving skills
• Ability to partner with Internal and external clients and or contacts
• Strong partnership and team building skills
• Excellent organizational skills
• Demonstrate proactive approach towards problem solving
• Proven ability to work within tight deadlines and in a demanding environment with attention to detail

Preferred qualifications, capabilities, and skills

• Proven ability to lead a team
• Experience with ACAPS, CALS, and Caddie auto finance systems