Citi Group Capability Manager Instructional Design & Knowledge Management 

United States, Florida, Jacksonville 

990284553

Description:

A successful USPB Learning LXD Capability Manager is a strategic,servant leader whoinspires and motivates others. They areauthentic, self-aware,

Responsibilities include:

• Lead a team of Instructional Designers and Knowledge Management writers in the development of performance-based learning solutions
• Assess design and development staff capability, identifying and coaching to skill strengths and gaps to improve the overall performance of the team
• Provide direction to Instructional Designers and Knowledge Management writers and help remove environmental obstacles that impede work execution
• Provide technical oversight for the process of creating eLearning and other digital solutions.
• Evaluate quality of learning solutions produced, providing coaching and guidance to the team as needed
• Build and maintain strong relationships across USPB Learning and with business stakeholders to develop and deliver effective learning strategies and solutions that achieve business objectives
• Help team adopt industry-recognized capability standards and best practices
• Conduct performance reviews and recruit, interview, and hire design and development talent as needed.

Qualifications:

Candidates should have proven experience in or significant knowledge of all or most of the following:

• Technical writing, content design, and development approaches, tools, and philosophies
• People management
• Performance management
• Coaching and feedback
• Operations management
• Agile management
• Strategic, critical, and creative thinking
• Process improvement
• Capacity planning
• Risk management

Requirements:

• Minimum 5 years of experience working in Learning and Development
• Direct experience in the domain of technical writing, content design and development (formal education preferred)
• Experience with learning management systems, content repositories, and learning technologies
• Experience managing, coaching, and leading a team of learning professionals strongly preferred
• Excellent leadership, negotiation, influencing, and conflict management skills
• Ability to collaborate and influence in a complex environment: motivating and leading others through change
• Adept at networking, consulting, and building relationships with all levels of management and staff
• Excellent communication, listening and interpersonal skills
• Participation in large scale learning projects (Agile and Waterfall)
• Ability to work independently and identify information and/or resources needed to complete assignments
• Ability to work in a virtual team environment, across multiple time zones and countries

Education Level

• Bachelor’s/Universitydegree or experience equivalent.

Anticipated Posting Close Date:

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