Citi Group Instructional Design Manager 

United Kingdom, Northern Ireland, Belfast 

751661871

By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.

What you’ll do:

• People Leadership : Lead and mentor a team of global instructional designers, fostering a culture of trust, excellence, and psychological safety, including performance and development conversations, coaching, recognition, and always tailoring your leadership approach based on individual growth & project needs.

• Instructional Design Oversight : Guide the creation and quality assurance of digital learning solutions (web-based trainings, adaptive learning modules, etc.), ensuring consistency with Citi’s learning design standards, accessibility practices, and other governance, including some hands-on development as needed, while championing the purposeful use of our standard authoring tools Area9 Rhapsode, dominKnow, and generative AI tools to increase efficiency and impact.

• Operational Excellence : Oversee intake, scoping, and resource planning across a high volume of enterprise design requests using a tiered service model, while monitoring team KPIs (including turnaround times, efficiency metrics, etc.), while proactively addressing risk, bottlenecks, and audit readiness gaps.

• Strategic Partnership & Collaboration : Serve as a primary instructional design point of contact for Learning Advisors serving designated functional areas, as well as a primary contact for Digital Learning Governance on initiatives that centralize and standardize Citi’s instructional design services.

What we’ll need from you:

• Deep experience in instructional design, learning technology, or adult education

• Experience leading people & managing projects in a learning organization, preferably with globally distributed teams

• Proven expertise designing scalable digital learning solutions using cloud-based authoring tools such as Area9, dominKnow, or similar

• Strong understanding of learning governance, compliance, and audit-readiness practices

• Familiarity with related tools, such as LMS systems (e.g., Docebo, SumTotal, Workday), learning reporting & analytics, and generative AI tools

• Knowledge of enterprise structures, financial industry regulatory practices, learning design standards & governance

You will thrive in this role if you:

• Build trust quickly, communicate clearly, and coach with empathy

• Delegate for growth, not just delivery

• Can shift between visionary design conversations and operational detail

• Stay calm and solutions-focused when working in fast-paced, high-stakes environments

• Use data to tell a story; and use stories to drive change

By joining Citi Belfast, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed), and enjoy a whole host of additional benefits such as:

• Generous holiday allowance starting at 27 days plus bank holidays; increasing with tenure

• A discretional annual performance related bonus

• Private medical insurance packages to suit your personal circumstances

• Employee Assistance Program

• Pension Plan

• Paid Parental Leave

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

Time Type:

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