KLA Customer Support Engineer f/m/d 

Germany, Saxony, Dresden 

987963811

Your responsibilities:

•Primarily responsible for customer service activities associated with updating, troubleshooting, diagnosing and repairing of highly complex capital equipment at customer site.

•Representing the company to the customer and accountability for customer satisfaction with service.

•Assuring operational quality of system equipment. Coordinating actions with customers to minimize down time.

•Preparation of field service reports on customer support activity and providing documentation to other supporting functions on re-occurring problems. May provide assistance to installation engineers in resolving problems.

About you:

•Certified engineer (Bachelor or Master) or degree from advanced technical school or work experience

•Ability to understand and troubleshoot problems in software and electronics, optics, mechanical, electro-mechanical and electro-optical systems to address on site customer problems.

•Excellent customer relation and excellent analytical problem-solving skills.

•Ability to work in a high-pressure environment.

•Ability to work in a team within a multi-cultural environment.

•Fluent in English is requiredand German language is desirable

•Proficiency in MS office tools

•Experience in the semiconductor or electronic industry is a plus

•The candidate needs to be a hands-on type person, enthusiastically interested in learning new things and keen on communicating with customers and our internal Division.

•Domestic and international travel may be requiredup to 25%

What we offer:

•Dynamic job in the Semiconductor Industry.

•Great team to work with in Dresden.

•Team events (e.g. family summer event, Christmas party).

•

•Variable compensation components, e.g. participation in company stock purchase plan.

•Permanent full-time employment.

•Company car or car allowance.

•Extensive initial and guaranteed further training.

•30 days of vacation.

Minimum Qualifications

Certified engineer (Bachelor, Masters) or degree from advanced technical school or work experience