KLA Customer Support Engineer f/m/d 

Germany, Thuringia, Jena 

231295951

Qualifications

• Innovative Work Environment: Operate from our offices and labs in Jena, where creativity and collaboration thrive.
• Global Exposure: Travel to customer sites worldwide for onsite support, including service and systems installation, with an estimated 25% travel requirement.
• Cutting-Edge Testing: Collaborate with R&D disciplines on various tests and system configurations to ensure top-notch product performance.
• Documentation Excellence: Write comprehensive manuals and service documentation for our diverse range of products, driving process and products standardizations.
• Empowerment: Train and support service engineers globally, enhancing their skills and knowledge.
• Remote Assistance: Provide timely remote support to customers during escalations via emails, phone, and video conference.
• Technical Problem Solving: Evaluate, analyze, diagnose, and solve technical equipment problems via telephone, remote access, or in person at customer locations. Leverage insights gained for ongoing enhancement.
• Field Service Reporting: Prepare detailed field service reports on customer support activities and provide documentation to other supporting functions on recurring problems.

Effective Communication:

• Leadership Reporting: Report directly to the Tech Support Manager.
• Timely Interaction: Maintain prompt communication with all partners.
• Presentation Skills: Present information effectively to management.
• Security Compliance: Adhere to all procedures within the company security policy.

• Safety Adherence: Follow all safety and health rules and regulations.

Minimum Qualifications

• Educational Background: University Degree in Electronics, Electrical Engineering, Mechanical Engineering, or equivalent experience.
• Language Proficiency: Good communication skills in English and German.
• Technical Acumen: Strong system understanding.
• Multitasking Ability: Capable of handling multiple tasks efficiently.
• Stress Management: Able to work effectively under pressure.
• Motivation: Highly motivated and self-driven.
• Preferred Experience: Technical support experience of multidisciplinary systems in similar organizations is an advantage.
• Software Proficiency: Proficiency in MS Office tools.
• Travel Willingness: Willingness to travel to customer sites on a regular basis (roughly 25%).