Applied Materials Software Technical Support Engineer f/m/d 

Germany, Saxony, Dresden 

46951022

as a
Software (Technical) Support Engineer:

• Software System Troubleshooting- analyze reported problems & validate solutions, provide troubleshooting plans to discover root cause to deliver rapid resolution on systemic issues (Microsoft Server / Network Topology / Applications)
• Software Installation & Imaging- Install & configure software & images on Early Learning Shipments (ELS) / New product Introductions (NPI) / First In Fab tools (FIF), document & perform first of kind installs on High Volume Manufacturing tools (HVM), develop & train on Software procedures
• Software Test & Validation- Collect & incorporate customer specific test scenarios, construct simulators for testing & troubleshooting, execute test plans to validate software releases (test suit)
• Create, test, and verify installation/upgrade instructionsfor Applied Materials’ product releases.
• Understand, research, and resolve internal and external application and systems issues, investigate in customer's high value problem (HVP), systematic bugs or systematic software failures.
• Customer Engagement & Training - Foster customer trust in Applied Materials Software, consult on Factory Automation scenarios (FA), resolve questions on tool operations & settings
• Provide on-going training to customers and customer engineers (CE) for technical products and systems issues.
• Assist in analysis of customer OS performance, integration, and database management issues. Deliver updates and reports to managers, partners, and peers.

Your education and experience

• A degree in Computer Engineering, Electrical Engineering, Automation or related
• 2-4 years of professional experience in software testing, test cases, documentation, and network technology is preferred
• Strong communication skills in English, with German being beneficial as well
• A team player with a willingness to work in multi-disciplinary teams
• Explains complex information to others in straightforward situations
• Excellent analytical and organizational skills
• Willing to do business trips to customer in Europe and to the headquarters in the US, up to 50%

What you can expect from us:

• Onboarding with industry experts from the Applied Materials global team and a local buddy.
• Learning and development opportunities through continuous professional training and personal skills development.
• A variety of tasks in an innovative and international technology company.
• Reasonable salary and benefits including bonus programs, company pension plan, employee stock purchase program, overtime pay and an Urban Sports Club membership.
• Flexible working hours with the possibility to combine working from home or from the office.
• Team events, and meetups on our own roof top terrace
• 30 days of vacation