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Apple Site Lead - Retail Customer Care Japan, Yokohama 987248165
12.09.2024
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Description
Responsibilities includes not limited to;・Direct and coordinate a weekly, monthly and quarterly management system・Provide regional requirements for the technology tools needed to support the centre・Continually review systems and processes to improve both sales and order management performance
Minimum Qualifications
- Minimum 7-10 years senior management experience in a Customer Service/Sales Contact Centre or equivalent
- Fluent in English and Japanese (speaking, reading, writing)
- Experience working for a global organisation within the technology sector
- Knowledge and experience in e-commerce environment
- Ability to motivate and influence in a matrixes environment
- Well developed oral and written communication skills
- Operations and cost management experience
Preferred Qualifications
- Strong collaboration skills with experience leading large organisations
- Strong analytical ability and decision making skills
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
- Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.
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