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Apple Retail Support Specialist - Customer Care Japan, Yokohama 707097809
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Minimum Qualifications
- Passionate about creating best in class customer experience
- Excellent communication skills, both written and verbal
- Maintains a critical attention to detail
- Demonstrates resourcefulness, adaptability, and flexibility
- Believes in the power of a team; strong team player mindset
- Learning agility - ability to adjust to changing policies and procedures as well as new systems and workflows
- Critical thinking & sound judgment
- Advanced problem solving skills
- Fluent language proficiency for Japanese to support Japan market
- Comfortable to use English in business scene. (Reading&Writing is required, speaking is a plus)
- Our customers require support 7 days per week, with morning and evening hours, including holidays. Schedule flexibility is a requirement.
- Bachelor’s Degree or equivalent work experience preferred
Preferred Qualifications
- Experience in Contact Center Preferred
- At ease with using multiple applications and demonstrates high computer literacy
- Experience with SAP and Excel
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities. Apple is a drug-free workplace.
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