SAP Customer Success Manager f/m/d Digital Supply Chain 

Austria, Vienna, Vienna 

987216303

YOUR FUTURE ROLE
Tasks and responsibilities:

• Defines the go-to-market and engagement strategy for their defined customer base, including how much time and focus on spending per customer, managing target accounts objectives, with a strong focus on retention risk.
• The CSM manages the renewal cycle across customers in her/his portfolio with a strong focus on Churn Mitigation. The CSM is accountable for ensuring the visibility of renewal data (UfR, Chance of Success, and forecast R/R) in collaboration with the CSM Manager and CRC.
• The CSM manages the upsell outlook for renewal and replacement-based upsell opportunities. Sets realistic stretch targets for upselling and cross-selling within their customer base.
• Engages as the trusted advisor on the CSM’s accounts to develop trusting and deep relationships with customer stakeholders.
• Identifies the critical customer accounts within their portfolio, ensures CSM account oversight and accountability, and utilizes proper escalation channels to senior management as required.
• Establishes programs to improve customer satisfaction over baseline across customers within their defined portfolio.
• Works with Product Marketing to ensure audience engagement sessions take place frequently in the territory and are communicated to customers.
• Establishes realistic stretch targets for customer references within the defined customer base. Supports other CSMs in their territory to identify target references and pushes for reference stories across accounts.
• Drives integration across the S/4HANA Solution Area, expanding own capabilities from DSC focus towards the S/4 and HEC specialized areas
• Collaborates with peers in the S/4HANA Solution Area to develop optimal coverage strategies for cross-Solution Area customers.

YOUR PROFILE

• Minumum: A bachelor's degree in business, economics, or other related fields.
• 3+ years’ experience in the following areas: Sales, Pre-Sales, Services, or Solution/Product Management.
• 1+ years of overall Supply Chain Management experience is a plus.
• First Customer Engagement experience, incl. territory plan development, target setting, escalation management, and people management.
• Good Line of Business experience across Supply Chain, Asset Management, Logistics, and Manufacturing.
• Excellent communication and presentation skills in German and English language skills, written and spoken, are a must.

The salary, exceeding the collective agreement, starts at a gross amount of €47.000 (excluding bonus) and varies according to individual qualifications and work experience.

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