JPMorgan Sales Strategy & Support Manager 

United States, Ohio, Columbus 

986105548

As a Sales Strategy & Support Manager in Business Banking you will

Job Responsibilities:

• Attain a comprehensive understanding of the SBA program to drive business efficiencies, including optimization strategies, client experience enhancements, and product improvements.
• Lead and execute projects focused on business growth and SBA program enhancement within Business Banking, such as the digitization of the loan process.
• Collaborate with diverse business functions to implement changes and improvements, covering risk management, product development, data analytics, change management, banker tools, marketing, and technology.
• Cultivate expertise across various functions and business areas, providing strategic recommendations for improvement and enhancement.
• Conduct research and investigation into control and process issues, developing summaries, key findings, and recommendations to minimize risk and enhance efficiency.
• Lead the team in analyzing and reporting overall performance against SLAs, KPIs, and project goals, highlighting risks when necessary.
• Craft and deliver compelling narratives across both written and verbal mediums to influence executive stakeholders on key business decisions and major change initiatives.
• Ensure the quality and timeliness of deliverables, influencing, designing, and developing strategic processes.
• Act as a recognized culture carrier, leading with consistency, integrity, and humility.

Required Qualifications, Capabilities, and Skills:

• In-depth knowledge and experience in Financial Services, Business Banking, Lending (SBA), and strategic operations and product development.
• Exceptional time management and planning skills, with the ability to independently coordinate multiple tasks simultaneously while being supportive and creative.
• Strong influencing and communication abilities across all levels of stakeholders, fostering robust partnerships with various teams to achieve results.
• Proven experience in leading teams focused on strategy, process improvement, or change management.
• Proficiency in Pitch Pro and/or Microsoft Office tools, including Excel and PowerPoint.
• Willingness and ability to travel as required (up to 10%).

Preferred Qualifications, Capabilities, and Skills:

• 7+ years of relevant work experience; 3+ years managing teams
• Demonstrated ability to delve into details, ask probing questions, and challenge existing processes to drive improvements.
• Skilled in identifying root causes of issues and driving resolutions, effectively managing escalations and ensuring thorough follow-through. Capable of partnering with internal teams to resolve challenges.
• Expertise in analyzing, assessing, and developing business initiatives within the small business lending sector.
• Proficient in cultivating strong relationships with internal partners and influencing stakeholders beyond direct management control.
• Proven ability to prioritize tasks, meet tight deadlines, and maintain high attention to detail while ensuring quality deliverables.