As a Tier 3 Support Engineer, you will be in charge of taking full ownership of customer technical issues globally, leading internal escalations, maintaining the knowledge base, providing product feedback, and managing support-related projects.
Qualifications- 3+ years of experience in supporting B2B SaaS solutions for international customers – a must
- Experience supporting and troubleshooting network protocols and network deployments – a must
- Excellent communication skills and the ability to work in a fast-paced, team environment – a must
- Experience in a cloud environment - an advantage
- Very customer-oriented and friendly - drive to achieve a satisfied customer, not just a technical resolution
- Self-starter, able to learn new technologies "on the fly"
- Structured and process-oriented
- Ability to multi-task and work independently under pressure
Must be eligible to work in the US without sponsorship from an employer now or in the future
EOE M/F/Veterans/Disabled