Philips Technical Consultant 

Taiwan, Taipei 

983723698

Technical Consultant

You are responsible for

• Serve as the technical resource for implementing solutions that require analysis of situations or data, and an in-depth knowledge of the solution.
• Prepare site assessments.
• Provide technical review of system configurations to ensure viability of system performance.
• Prepare as-built drawings to document work completed during project or particular job.
• Resolves complex customer issues requiring independent judgment based on strong IT knowledge and skills.
• Provide remote and on-site technical support to installed customer base.
• Instruct customers in the operation and maintenance of the Philips solution.
• Escalate any technical configuration that is not consistent with technical standards.
• Demonstrate skills of an IT professional with an in-depth understanding of the Philips' Product(s), IT industry practices and company policies and procedures.
• Deliver customer projects that require analysis of situations and full understanding of the solution being implemented.
• Exercise independent judgment to adapt to typical variances in the customer environment for obtaining effective results.
• Properly complete assigned project activities with responsibility for results within project work estimates and defined delivery methods
• Work in conjunction with internal project managers, clinical application consultants, field service engineers, senior Technical Consultants, third-party entities, and customer technical lead.
• Provide regular status of installation activities to project manager, other team members, and functional manager.
• Collaborate with Philips Solution Architects to assist in the solution selling process.

To succeed in this role, you should have the following skills and experience

• University graduates
• Minimum 3 years related Informatics Product Delivery experience
• Understanding of programming languages
• Knowledge of various operating systems and databases
• Knowledge of DICOM and HL7 standard
• Good communications skills, with customers, team and stakeholders
• Customer-focused mindset
• Knowledge of related software tools
• Good command in both written and spoken English and Chinese