Management of the customer engagement
- Establish trusted relationship with customer to drive action plans
- Define the Premium Engagement portfolio & service plan with the customer
- Identify innovation opportunities leveraging SAP’s technology innovation portfolio
- Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
- Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
- Periodically prepare and present reporting
Anticipation and identification of risks and top issues
- Anticipation and identification of functional / technical risks and top issues.
- Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
- Escalation Management for critical situations
Engagement Extension and Renewals
- Ensure value recognition and visibility of value delivered at customer
- Support extensions of the contract and renewal towards contract end date
REQUIREMENTS
Candidates must fulfill the following requirements:
- Bachelor’s degree required in business, engineering, computer science or management information systems
- Ability to handle in ambiguous situations
- Strong people leadership and people management skills
- Problem-solving skills and strong work ethic are required
- Excellent verbal, written and presentation communication skills
- Fluent English and Spanish (written and oral) are a must
- Portuguese (written and oral) is a plus
- Open to travel
- Work Experience is a plus
Position is based in Medellin.
Job Segment:ERP, Cloud, Quality Manager, Information Technology, IT Manager, Technology, Quality