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SAP Technical Quality Manager Early Talent Location Medellin - 
Colombia, Antioquia, Medellín 
982330376

09.09.2024

Management of the customer engagement

  • Establish trusted relationship with customer to drive action plans
  • Define the Premium Engagement portfolio & service plan with the customer
  • Identify innovation opportunities leveraging SAP’s technology innovation portfolio
  • Review of services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business
  • Support the adoption of the SAP recommendation from the services delivered, by the customer and/or partner
  • Periodically prepare and present reporting

Anticipation and identification of risks and top issues

  • Anticipation and identification of functional / technical risks and top issues.
  • Drive prevention of risks and resolution of issues and top issues according to engagement deliverables
  • Escalation Management for critical situations

Engagement Extension and Renewals

  • Ensure value recognition and visibility of value delivered at customer
  • Support extensions of the contract and renewal towards contract end date

REQUIREMENTS

Candidates must fulfill the following requirements:

  • Bachelor’s degree required in business, engineering, computer science or management information systems
  • Ability to handle in ambiguous situations
  • Strong people leadership and people management skills
  • Problem-solving skills and strong work ethic are required
  • Excellent verbal, written and presentation communication skills
  • Fluent English and Spanish (written and oral) are a must
  • Portuguese (written and oral) is a plus
  • Open to travel
  • Work Experience is a plus

Position is based in Medellin.


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