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Philips Service Engineer based Medellin 
Colombia 
366116849

13.09.2024
Remote Service Engineer (based in Medellin)


Your role:

• Provides advanced first line Remote technical support to customers, communicates solutions or actions, acting in accordance with our regulatory guidelines.

• Receives & registers requests or problems coming in from all media channels.

• Accurately documents service records inclusive of diagnostics, resolution & Test procedures, & Case status using the Service management system.

• Taking ownership of the customer’s case in an ambassador role, ensuring where required the correct knowledge & diagnostics are captured to allow for First Time Right when the Field engineer attends site.

• Acts as escalation Initiator on Customer service escalations, and provides a clear escalation description of steps taken forduring normal service delivery process steps.

• Acts on Complaints (safety / non safety related) or feedback, following agreed processes to ensure that information is captured accurately as possible, to allow for timely follow up

You're the right fit if:

  • incident resolution and Ticket management

  • Experience with HIS and PACS

  • Technical Skills on OS (windows Server 2008-2019)

  • Basic networking understanding (VLAN, Load Balancer, Switches)

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