Gong Technical Account Specialist 

Ireland, Dublin 

980424490

Unlike a traditional TAM, this role ispooled

• Serve as a technical advisor for Gong’s premium customers, offering deep guidance on product capabilities, integration health, and best practices.
• Proactively communicate during major incidents or outages, providing direct customer updates and escalation support.
• Coordinate cross-functionally with Support, Product, R&D, and Security teams to ensure complex issues are unblocked quickly and transparently.
• Provide on-demand guidance during critical customer moments including product rollouts, migrations, and integration changes.
• Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement.
• Support customer asks such as security questionnaires, custom development updates, and 3rd-party integration guidance.
• Help drive internal clarity ensuring roles, responsibilities, and escalation paths are clearly navigated.

• 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
• Strong technical acumen and curiosity - able to understand system architecture, APIs, integrations, and troubleshooting workflows
• Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
• Experience working with enterprise customers and cross-functional teams (especially Product and Engineering)
• Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
• Comfort operating in a fast-paced, high-growth environment - with a bias for clarity, ownership, and collaboration

• We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
• Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
• Mental Health benefits with covered therapy and coaching.
• Education & learning stipend for personal growth and development.
• Flexible vacation time to promote a healthy work-life blend.
• Paid parental leave to support you and your family.
• Company-wide recharge days each quarter.