Expoint – all jobs in one place
המקום בו המומחים והחברות הטובות ביותר נפגשים
Limitless High-tech career opportunities - Expoint

Gong Technical Account Specialist 
Ireland, Dublin 
980424490

Yesterday

Unlike a traditional TAM, this role ispooled

What You’ll Do
  • Serve as a technical advisor for Gong’s premium customers, offering deep guidance on product capabilities, integration health, and best practices.
  • Proactively communicate during major incidents or outages, providing direct customer updates and escalation support.
  • Coordinate cross-functionally with Support, Product, R&D, and Security teams to ensure complex issues are unblocked quickly and transparently.
  • Provide on-demand guidance during critical customer moments including product rollouts, migrations, and integration changes.
  • Own and deliver technical health reviews, including analysis of ticket trends, configuration audits, and recommendations for improvement.
  • Support customer asks such as security questionnaires, custom development updates, and 3rd-party integration guidance.
  • Help drive internal clarity ensuring roles, responsibilities, and escalation paths are clearly navigated.
What You Bring
  • 3–5+ years in a technical customer-facing role (e.g., TSE, TAM, Solutions Engineer, or similar)
  • Strong technical acumen and curiosity - able to understand system architecture, APIs, integrations, and troubleshooting workflows
  • Excellent communication and customer engagement skills, especially in high-stakes or urgent situations
  • Experience working with enterprise customers and cross-functional teams (especially Product and Engineering)
  • Proven ability to translate technical details into clear, actionable next steps for non-technical stakeholders
  • Comfort operating in a fast-paced, high-growth environment - with a bias for clarity, ownership, and collaboration
PERKS & BENEFITS
  • We offer Gongsters a variety of private health insurance plans, designed to fit you and your family’s needs.
  • Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.
  • Mental Health benefits with covered therapy and coaching.
  • Education & learning stipend for personal growth and development.
  • Flexible vacation time to promote a healthy work-life blend.
  • Paid parental leave to support you and your family.
  • Company-wide recharge days each quarter.