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Build a deep understanding of internal clients’ business and objectives, stakeholders, differentiators, potential risks and opportunities
Partner closely with clients and cross-functional partners to develop and implement a range of communications strategies and creative solutions
Build and maintain trusted relationships with cross-functional teams, clients, and leaders
Exhibit comfort navigating ambiguity and change; support change management efforts Be a subject matter expert and consultant, providing sound communications guidance and recommendations to clients
Write and edit communications from a range of internal sources
Ensure that communications tell an articulate, consistent story, providing the right context and level of detail
Drive and/or collaborate with appropriate partners on marketing, communication activities, and events
Apply data-driven, analytical thinking to create effective communication strategies
Leverage internal channels to support communications and tactics
Exhibit excellent judgment; understand, identify and effectively navigate potential risks and sensitivities
Be a self-starter who enjoys working in a fast-paced, highly collaborative environment
Be an outstanding communicator and presenter, both written and verbal
Measure impact and support process improvement
Ensure all work is executed through a lens of strategic impact and measurement
Identify new opportunities to institute best practices and governance
Develop and maintain deep fluency and expertise in relevant external trends impacting the business and its peers
To be successful in the role, you must have:
Ability to be a self-starter and problem solver who enjoys working in a fast-paced, highly collaborative environment
Excellent written and verbal communication skills
Experience with a variety of communication channels (gmail, Zoom, Slack, etc.)
Proven ability to manage multiple tasks and work effectively with multiple constituents, including peers, executive and management, and partners
Exemplary organizational skills, analytical talent and attention to detail
Ability to self-motivate, think creatively to integrate problem-solving and structured thinking
Draws from experience to apply sound judgment decisions and recommendations
Ability to pose insightful questions, listen to others and learn
Openness to regular and candid feedback
Basic Qualifications
Bachelor’s degree or military experience
At least 5 years of experience in communications, marketing, or public relations
Preferred Qualifications
Previous communications experience focusing on diversity, inclusion and belonging
No agencies pleaseCapital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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