Capital One Principal Associate Change & Transformative Communications 

United States, Virginia, Arlington 

190806944

Center 1 (19052), United States of America, McLean, Virginia Principal Associate, Change & Transformative Communications

We’re looking for an individual who is excited about helping to drive our communications agenda as well as playing an integral part in the evolution of our organization. We need an individual who loves to edit and write, and while you don’t need to be a technical expert, you should be willing to partner with them to translate complicated technical topics into user-focused, succinct and engaging content. We operate in a fast-paced environment with constantly evolving priorities and needs: while we take our work seriously, we don’t take ourselves too seriously.

Responsibilities:

• Support and help execute communication plans and campaigns that drive transformative work across the Enterprise

• Support and help execute change communication strategies and plans to minimize user impact and friction

• Write, edit and deliver communication content in various channels (weekly newsletter, email, Pulse, slack, etc.)

• Partner with internal customers to determine needs and provide creative, effective solutions

• Interact with product and engineering teams as a communications strategist, recommending impactful communications campaigns

• Manages best practice documentation and templates, handbooks, and change comms editorial calendar

The Successful Candidate will have:

• Excellent written and verbal communication skills

• Experience with a variety of communication channels (Gmail, Zoom, Slack, etc.)

• Ability to manage multiple communications campaigns and work effectively across organizations and levels

• Strong organizational skills and attention to detail

• Ability to analyze data, and make data-driven recommendations to improve communication deliverables, processes, and performance against stated business objectives

• Ability to proactively problem solve and self-motivate

• Ability to pose insightful questions, listen to others and learn

• Proclivity to action vice rumination

• Openness to regular and candid feedback

• Ability to build lasting, internal relationships and partnerships to build trust and influence better communication outcomes

Basic Qualifications:

• Bachelor’s degree or Military Experience

• A least 3 years of experience in Communications or Business

• At least 3 years of experience communicating on technical topics, such as software engineering, product management, information security, data, enterprise platforms, or any combination of the five

Preferred Qualifications:

• Master’s degree

• At least 4 years of experience in Communications

• At least 1 year of experience with GSuite in a professional environment

New York City (Hybrid On-Site): $103,900 - $118,600 for Principal Communications AssocThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.