Citi Group Director Strategic Accounts Relationship Management Hybrid 

United States, Illinois 

980218382

Citi Retail Services (CRS) is a leading provider point-of-sale lending products including consumer and commercial private label, consumer co-branded as well as consumer digital lines of credit and installment loan products

Director, Strategic Accounts and Relationship Management

The Director of Strategic Accounts and Relationship Management will work across Connected Commerce, CRS, USPB as well as with partners in Citi’s Commerce Bank, Corporate Bank and Services Organization to articulate a strong value proposition and overall branding strategy and be the voice of the merchant partner to influence the strategic product and program roadmaps. This individual will lead the creation and ongoing management of a team to support these strategic responsibilities and imperatives.

This individual will partner with the CRS senior leadership in multiple forums across USPB to ensure the Citi Pay growth strategy is aligned with and supports both current and future merchant partner objectives, enables broader distribution opportunities, drives product and vertical expansion while delivering the right outcomes for CRS, Citi and our merchant partners resulting in market growth and revenue contribution.

Responsibilities:

• Lead all Enterprise and Distributor relationships for the Citi Pay® family of products to ensure delivery of the product P&L

• Oversee/manage team of enterprise, mid-tier client and distributor relationships to drive scale, on-going engagement, client expansion and retention

• Hold direct accountability for Client P&L and Vertical P&L, sales, receivables, credit penetration, revenue, expansion and retention

• Develop and oversee implementation of 30/60/90+ client operating model – from on-boarding through scale – for Enterprise and Mid-Tier Merchants

• Lead the development and execution of comprehensive client commercialization strategies, including market assessment, pricing strategies, product positioning and go-to-market plans, to drive successful adoption of Citi Pay products, ensure market penetration and be held accountable for delivering sales targets across a number of vertical markets.

• Define, align, and execute a cohesive strategy for Citi Pay across multiple business divisions within Citi including CRS, USPB, Services (TTS), Commercial Bank (CCB), and Investment Bank (BCMA) ensuring synergy, consistency, and optimal utilization of resources to achieve overarching organizational goals focused on the implementation and adoption of the Citi Pay strategy with existing bank clients.

• Operate at the leading edge of point-of-sale lending and payments – defining optimal go-to-market strategies, identifying potential disruptors within the industry, and developing proactive strategies to ensure products remain competitive, innovative, and aligned with evolving market/merchant/consumer dynamics.

• Ensure strategic alignment of investments with high-priority growth objectives, conducting thorough analysis and evaluation to optimize resource allocation and maximize return on investment.

• Foster and cultivate strong cross-functional relationships with leaders throughout the organization, collaborating effectively to drive alignment, facilitate communication, and achieve common goals to deliver Citi Pay objectives and priorities.

• Utilize a deep understanding of both the internal organization and external market dynamics to deliver concise, impactful executive-level responses and presentations, effectively articulating strategic insights and recommendations.

• Identify and grasp key organizational priorities and navigate complex issues, developing clear and actionable plans to address challenges and drive progress across the broader organization.

• Lead and inspire high-performance outcomes in business development and relationship-based selling to drive exceptional results through strategic planning, relationship management and effective execution.

• Consult and align leaders, peers, and partners to ensure that business objectives are focused on the development of sustainable and systemically responsible solutions.

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citi, its clients, and assets, by driving compliance with applicable laws, rules, and regulations, adhering to Citi policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing, and reporting control issues with transparency.

Qualifications:

• 15 years of B2B2C financial product management with demonstrated experience negotiating contracts and managing partners.

• Deep subject matter experience with Alternate Payment Method (APM) integration and management strategies – has operated in an APM provider in a client relationship management role

• Has successfully managed large-scale enterprise and mid-tier relationships with a demonstrated track record of meeting/exceeding stated credit penetration, sales, revenue and client retention targets

• Demonstrated track record going-to-market via distributor strategies with a demonstrated track record of meeting/exceeding sales/revenue and credit penetration targets for an APM via distributors

• Experience negotiating multi-year strategic merchant relationships and an ability to demonstrate the organizational value (e.g., revenue and returns) associated with the relationships

• Ability to operate and influence across various c-levels internally and externally to deliver the stated outcomes.

• Stated and demonstrable experience having delivered credit penetration and sales targets in the payments space

• Proven record in successfully commercializing products or services, with a demonstrated ability to navigate market complexities, drive innovation, and deliver tangible business results.

• Understands consumer financial services businesses, POS financing and operating model.

• Strategic mindset coupled with analytic and financial acumen.

• Demonstrated ability to synthesize information, prioritize objectives and drive results with a high sense of urgency.

• Ability to translate data and metrics from across different constituencies to create clear and concise executive presentation materials.

• Highly organized and meticulous.

• Able to create support across a wide range of stakeholders through well-developed interpersonal and influencing capabilities.

• Possesses excellent written and verbal communications skills.

• Able to work through a large, complex matrix organization; demonstrates a flexible approach and resilience to setbacks.

• Promotes a culture of collaboration and teamwork across organizational boundaries; willing to break down business and/or functional silos to optimize results.

• Franchise player; broad, critical thinker, initiative-taking; comfortable working with ambiguity.

• Organizationally savvy; understands systems, management processes, knows where to go for information and how to interpret.

• Pragmatic problem solver, forward thinker with independence of thought.

• People management experience.

Education:

• Bachelor’s/University degree, Master’s degree preferred and managerial experience

Anticipated Posting Close Date:

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