Team8 Director Customer Success – Industrial 

United States 

978769554

As a Director of Customer Success, Your impact will be:

• Managing more than a group of 10 Customer Success Managers.
• 360 customers across the US
• Mentoring and Developing Talent, Inspiring and developing a high-performing customer success team that embodies our core values, creating leaders who are equipped to deliver excellence in every customer interaction.
• Elevating Customer Experience building on our strong foundation of customer satisfaction to enhance and refine the customer journey, and deliver unparalleled value and engagement with our solutions.
• Orchestrating customer journey towards desired business outcomes.
• Plan, build and deliver repeatable playbooks and processes to build your CS team for scale
• Leverage subject matter expertise in the product and industry to guide customers toward successful product adoption
• Monitor customer health and usage, and proactively address challenges to ensure customers maximize the value of the product.
• Act as the quarterback of the customer experience, orchestrating internal teams (e.g., Support, Product, Sales) to align efforts and deliver a seamless experience.